General Discussion
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Happyhippychick
(8,379 posts)Roland99
(53,342 posts)My wife had the first oddity Monday night. Uber driver wouldnt let her and the kids put their duffle bags in the trunk on a brief trip to switch hotels.
Driver Sunday night from lax to first hotel was on phone with daughter in Vietnam almost the whole trip.
Never boring!
Big Blue Marble
(5,081 posts)It has always been a good experience, nice drivers, nice cars.
ksoze
(2,068 posts)Depending on where you live, fast to hail, clean owner car and friendly driver each time. The connivence in city locations is a game changer. The rare, hyped news story of killer drivers is overblown and I would rather use an Uber than a cab anytime.
dewsgirl
(14,961 posts)Quite frequently, she says it's fine and the experience largely depends on the driver.
Orangepeel
(13,933 posts)I believe they treat their drivers marginally better. My experiences have been positive.
Initech
(100,076 posts)Most of the time it's fine. I've had a few really cool drivers. But lately my experience with a lot of Uber drivers is that they act as if they're driving a bus - you must stay behind the line at all times.
smirkymonkey
(63,221 posts)It's usually less expensive than a taxi, better cars, nicer drivers (most of the time) and they have a GPS system so that you can see exactly where your driver is and when he/she will be at your address. They are just more reliable than taxi's as well. If a driver can't pick you up for some reason, they will automatically search for another car. I can't tell you how many times taxis have just left me stranded and I had to call back to find out they had picked up another fare and blown me off.
Kirk Lover
(3,608 posts)Fast pick ups each and every time. I do prefer Lyft though because you can tip in the app where Uber didn't let you...maybe that has changed now but I deleted the app awhile ago I think the owner of Uber is a deplorable or something.
OriginalGeek
(12,132 posts)and you can now tip in the app.
I may try Lyft anyway though just on general principle of being well-rounded. If it turns out they do treat drivers better then I'd probably stay with them.
I haven't used Uber a lot - maybe a total of 10 times in the last 5 years (and 5 or 6 of those were in Key West that one week) or so - but every time has been fast, cheap and pleasant.
Kirk Lover
(3,608 posts)they like Lyft better.
OriginalGeek
(12,132 posts)I do see both stickers on cars a lot nowadays. I'll give them a try next time I need one. Uber was great in Key West - reliably less than half the cost of those bicycle cab carts. The bicycle things were fun and all but seems like no matter how far we had to go - 1 block or 10, it was at least 20 bucks. Uber was consistently under 10 - and sometimes even with the tip.
Lol, we were there almost a week and started off walking everywhere. That lasted about a day and we started getting bike cabs. We rented a golf cart one day and that was really fun but way more than all the Uber rides combined once we finally remembered we could do that.
Kirk Lover
(3,608 posts)and 2 people come to pick you up. You ride in one person's car and the second person drives your to your home. How great is that?? My niece used it and it was only 40 bucks. I think that's pretty good to secure you and your vehicles passage...and then if you're splitting that it's a no brainer !
Blue_Roses
(12,894 posts)Nt
DarthDem
(5,255 posts)I won't feed a predatory organization that fosters the "gig" economy. I understand that others may feel differently, of course.
Gabi Hayes
(28,795 posts)Lets just put everybody out of work so that the gigsters can join the banksters
SouthernLiberal
(407 posts)I live outside a city. Before Uber, and before forced retirement, I used to take a cab back and forth to work. Because I was outside the city, and my destination was also outside, the rules about what the Taxi could charge did not apply. I was lucky to find a couple of drivers who let me contact them directly. If I called the dispatch number, I might get a cab,or might not. The cab could arrive as much as an hour late. And I was charged $20-$25 before any metered charge applied. This was supposed to be to make up for the driver having to come get me, but it was applied even if the driver was near me when he started. (for example, if a cab picked me up at work, right after dropping someone off there, both of us had to pay the 'out of city' surcharge. The cabs were pretty shabby at best.
Since Uber, when I need a ride, I use the app. It lets me know how long it will be until the driver will arrive. The vehicles are in better shape than the cabs were. The drivers are mostly more cheerful. I've never been left waiting. The cost is higher than the metered fair for the trips I take, but there is no $25 pre-charge.
So yeah, I really like Uber.
JonLP24
(29,322 posts)There are zones and if a cab is open a call in the same zone will reach the cab instantaneous but if it is outside the zone of where any cabs are then it is an open fate a driver could take a risk and go out (there was no such thing as out of city surcharges) I took a chance driving all the way to San Tan Valley for a $15 medical voucher.
On Sundays this a big problem even in the city. Occasionally I'll drive into a zone with an open fare it takes me 10 minutes to get there but no one answers so I call and get cussed at saying they called hours ago and they were late to work and they were going to report me to my supervisor which didn't bother because as soon as the fare got to me it only took me 10 minutes but the fare must be sitting there for hours before any cab got it.
I called those "freeway fares" because I'm driving down a freeway through various zones. Not making a case either way but in my time I experienced a lot of misunderstandings and customer service is far from helpful telling people how long to expect a cab when it is all random. Could be 1 minute or hours but living outside the city I can imagine not many cabs are in the zone or willing to go outside a zone to chase a fare.
SouthernLiberal
(407 posts)The out of town surcharge applied even if the driver was already near me. When I needed a cab, I usually called hours in advance, and was always outside waiting when the cab was expected. Once a driver offered me his own number, I learned a lot about cab service in this area. The cab company gave the impression that they knew where all the cabs were, and controlled who they would pick up next.
Neither of those things were true. I don't know if this was true where you worked, but here, the company that advertises 24x7 cab service in a four county area isn't actually in the business of providing cab service to anyone. They are in the business of renting cabs to drivers. So it is no problem to them if the cab is late, or never comes. If the passenger is mad at the driver, that's okay. If they're mad at the dispatcher, that was okay too, because who else would you call.
Now there is a choice. And it turns out that all of the drivers who let me call them directly, are now driving for Uber.
JonLP24
(29,322 posts)All customer service did was lie.
JonLP24
(29,322 posts)Especially nowadays with Uber hurting their most profitable areas and times like Arizona State University Friday & Saturday nights with the cab company taking a huge cut of what the driver makes not to mention flag drop fees.
USALiberal
(10,877 posts)JonLP24
(29,322 posts)I'm never driving a cab again but I wonder about the background check process for Uber.
USALiberal
(10,877 posts)Demsrule86
(68,576 posts)end up waiting. It was a good experience.
I made that decision when I learned my sister, who has a horrible driving record (wrecks, on average, one car per year and makes me genuinely concerned for my safety when she drives me somewhere) is driving for Lyft.
I realize most Uber and Lyft drivers are good, but they evidently dont adequately screen potential employees.
JonLP24
(29,322 posts)I had to pass a background check and have a 3 or 5 year clean driving record with no tickets to drive a cab.
lunatica
(53,410 posts)Uber charges about half what regular taxi cabs do and basically it's regular people using their own cars. The drivers are vetted pretty thoroughly.
A very nice older lady (she was pretty old, in her 80s) called one from a Safeway and I helped her a bit. The driver loaded all her groceries and held the door open for her. They're regular people.
The receipts all have a photo of the driver and their name on it.
janterry
(4,429 posts)ez to use and the driver arrived punctually. It was perfect!
JonLP24
(29,322 posts)Alleged cancellation of orders to disrupt competitors Edit
Uber issued an apology on January 24, 2014, after documents were leaked to the Valleywag and TechCrunch publications saying that, earlier in the month, Uber employees in New York City deliberately ordered rides from Gett, a newly established competitor, only to cancel them later. The purpose of the fake orders was two-fold: wasting drivers' time to obstruct legitimate customers from securing a car, and offering drivers incentives including cash to join Uber.[262] Uber later issued a statement about the incident on its website.
In August 2014, Lyft, another ridesharing service, reported to CNNMoney that 177 Uber employees had ordered and canceled approximately 5,560 rides since October 2013, and that it had found links to Uber recruiters by cross-referencing the phone numbers involved. The CNN Money report identified one Lyft passenger who canceled 300 rides from May 26 to June 10, 2014, and who was identified as an Uber recruiter by seven different Lyft drivers. On this occasion, Uber did not issue an apology, but suggested in a statement on its website that the recruitment attempts were possibly independent parties trying to make money.[263][264] A Lyft spokesperson stated to CNN Money: "It's unfortunate for affected community members that they have used these tactics, as it wastes a driver's time and impacts the next passenger waiting for that driver."[263]
Operation SLOG Edit
In August 2014, the online publication The Verge reported that a secret Uber project, called "Operation SLOG" which recruits members with the assistance of TargetCW, a San Diego, California-based employment agency appeared to be an extension of the company's activities in relation to Lyft. As reported, on July 9, 2014, following Lyft's expansion into New York City, Uber sent an email offering what it called a "huge commission opportunity" to several contractors based on the "personal hustle" of the participants.[265] Those who responded met with Uber marketing managers who attempted, according to one of the contractors, to create a "street team" to gather intelligence about Lyft's launch plans and recruit their drivers to Uber. Recruits were given two Uber-branded iPhones (one a backup, in case the person was identified by Lyft) and a series of valid credit card numbers to create dummy Lyft accounts.[265] After being contacted for comment, Target CW warned its contractors against talking to the media, stating that it represented a violation of a non-disclosure agreement they signed.[265]
Aggression towards local officials and journalists Edit
An Uber executive is said to have advocated hiring investigators to "dig up dirt" on journalists who criticize them.[266] Portland, Oregon's transportation commissioner called Uber management "a bunch of thugs".[267] A commissioner in Virginia who opposed Uber was flooded with emails and calls after Uber distributed his personal contact information to all of its users in the state.[268]
At a private dinner in November 2014, Emil Michael, senior vice president of Uber, suggested that Uber hire a team of opposition researchers and journalists, with a million-dollar budget, to dig into the personal lives and backgrounds of media figures who reported negatively about Uber. Specifically, he targeted Sarah Lacy, editor of the technology website PandoDaily, who has accused Uber of sexism and misogyny.[269] The controversy made national news and stirred criticism against Uber. "The comments, reportedly made by senior vice president for business Emil Michael at a New York dinner attended by BuzzFeed editor-in-chief Ben Smith," wrote a Washington Post columnist, "ignited a powder keg of criticism about a company already perceived as cut-throat landing Uber on the front pages of The Washington Post, USA Today and The New York Times."[270] Michael issued a public apology.[271] Later, he sent an email to Lacy: "I was at an event and was venting, but what I said was never intended to describe actions that would ever be undertaken by me or my company toward you or anyone else. I was definitively wrong and I feel terrible about any distress I have caused you."[272]
(Snip)
Evasion of law enforcement operations using Greyball Edit
Uber developed an internal tool called Greyball which uses data collected from the Uber app and by other means to avoid giving rides to certain individuals. The tool was used starting in 2014. By showing "ghost cars" driven by fake drivers to the targeted individuals in the Uber app, and by giving real drivers a means to cancel rides requested by those individuals, Uber can avoid operations by known law enforcement officers in areas where its service is illegal. An investigative report by The New York Times published on March 3, 2017, described Uber's use of Greyball in 2014 to evade city code enforcement officials in Portland, Oregon, Australia, South Korea, and China.[274] In response to the report, Uber stated that Greyball was designed to deny rides to users who violate Uber's terms of service, including those involved in sting operations.[274][275] According to Uber, Greyball can "hide the standard city app view for individual riders, enabling Uber to show that same rider a different version."[276] Uber has reportedly used Greyball to identify government officials through such factors as whether a user frequently opens the app near government offices.[274] Uber employees also reviewed social media profiles to identify law enforcement personnel.[274] In the days following the publication of the New York Times story, Uber admitted that it had used Greyball to thwart government regulators,[277] and it promised to stop using the tool for that purpose.[278]
In May 2017, the United States Department of Justice opened a criminal investigation into Uber's use of Greyball to avoid local law enforcement operations.[279][280][281][282]
User privacy and data breaches Edit
Kalanick received a letter, dated November 19, 2014, from U.S. Senator Al Franken, Chairman of the United States Senate Judiciary Subcommittee on Privacy, Technology and the Law, over user privacy. In addition to a list of 10 questions, Franken stated that the company had a "troubling disregard for customer privacy" and that he was "especially troubled because there appears to be evidence of practices inconsistent with the policy [Uber spokesperson] Ms. Hourajian articulated" and that "it appears that on prior occasions your company [Uber] has condoned use of customers' data for questionable purposes." Franken concluded his letter by asking for a response by December 15, 2014.[283] Concerns have been raised about internal misuse of the company's data, in particular the ability of Uber staff to track the movements of its customers, known as "God View". In addition to the aforementioned use of the service to track journalists and politicians, a venture capitalist disclosed in 2011 that Uber staff were using the function recreationally and viewed being tracked by Uber as a positive reflection on the subject's character.[284] An individual who had interviewed for a job at Uber said that he was given unrestricted access to Uber's customer tracking function as part of the interview process, and that he retained that access for several hours after the interview ended.[285]
https://en.m.wikipedia.org/wiki/Uber_(company)
There is more but I can't post the whole criticism section. From Paradise Papers
On 5 November 2017, the Paradise Papers, a set of confidential electronic documents relating to offshore investment, revealed that Uber is among the corporations that used offshore companies to avoid taxes.[339][340][341]
Let's give them a tax cut
Gabi Hayes
(28,795 posts)Complete corporate level hegemonic control of so many aspects of the economy is at the heart of most of the worlds problems today
William Gibson had a good handle on it over thirty years ago
kcr
(15,317 posts)They just LOVE LOVE LOVE it! They don't care about and won't hear how awful this trend is, because icky cabs Their convenience matters more.
Gabi Hayes
(28,795 posts)Consumerism above all
Kinda like party over country
Wonder how many of these uberites shop at walmart, Sams, hobby lobby, KKK chickflay, etc
Clarity2
(1,009 posts)an article this month about uber and money laundering, illegal surveillance of competitors, among other things. Cant find it now, but they obfiously are shady.
Iggo
(47,552 posts)member12
(81 posts)But I'd rather take a cab. They should not allow Uber drivers to pick up anyone at the airport.
Toronto does it right.
Heartstrings
(7,349 posts)Coast to coast.....LA, NYC, So Beach and Chicago.....
Response to raccoon (Original post)
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Cass
(2,600 posts)MyNameGoesHere
(7,638 posts)Another $9.00 turned into $50.00. After that and their lame excuses I canceled the account.
Seems their surge pricing sometimes lags the projected cost. Was reimbursed but holy hell, that's a hell if a surge gouging
ClarendonDem
(720 posts)On principle, but have been hit a few times by it.
ClarendonDem
(720 posts)Had a few sub-standard experiences in Orlando - one driver took wrong exit several times so took us about twice as long as it should to get to our destination and one car was very dirty--there was literally an eaten chicken wing in the back seat floor. Gross.
hunter
(38,312 posts)... and before they'd landed solid "career track" jobs.
I'm certain they were well liked as Uber drivers, friendly and courteous in every way, but I'm no advocate of the "gig economy." As a parent I rested much more easily at night once they'd landed traditional work, the forty hours a week with a regular paycheck sort.
Nevernose
(13,081 posts)A few times. Turns out the company is rapey in specific and bad in general. Or at at least thats what my kid texted me when she begged me to use Lyft instead. Most times, traveling, we use public transport or taxis, but those are not easily come by at my home (Las Vegas, ironically) or the bar I very rarely drink at.
The owner is a Trump supporter, they dont background check thoroughly, they supported rapist drivers, and they surge price during terrorist attaccks and natural disasters.
If you disagree with that, YOU can argue with her Ill just use Lyft.
hopeforchange2008
(610 posts)fairfaxvadem
(1,231 posts)I work in DC and will only use Uber rarely. DC cabbies are union w/Teamsters, plus they actually know where theyre going and where to avoid during the day. Uber/Lyft drivers have clogged the city, made traffic so much worse, and rely almost solely on GPS and not their knowledge of the city. I shouldnt have to pay to tell someone how to get from one part of town to another. All they say is: Im just following the GPS. The cabbies know what theyre doing and Im happy to support them. They have apps now too in DC. Mostly I try to use metro, time permitting. (Gotta get the daily steps in!)
But at home in the burbs, unfortunately Uber is a lot easier than the cab companies which usually dont stray too far beyond Fairfax City, except to go to Dulles, Ive found.
Phentex
(16,334 posts)it works best if I'm just somewhere on a city street and need to get somewhere else in the city. Otherwise, even entering my address, the maps put my house one street over (all maps do this, Waze, google, etc.) I could text the driver before they get started but I've had to call them instead. And I get charged for them having to back track to my house.
When I have used it in NYC and here in Atlanta, I've had good experiences.
marlakay
(11,468 posts)Its seldom we go somewhere without a car or rent a car.
Uber just came to my town though so thinking about using it next time we wine taste.
All 3 guys were real nice, its was pouring rain why we got uber, mostly we walked.
HipChick
(25,485 posts)when on biz travel..before using regular Taxi services...
mainer
(12,022 posts)But only in areas where taxi service is almost impossible to find. Lyft has been a godsend.
cagefreesoylentgreen
(838 posts)I've been homebound due to surgery, and thus it's been an opportunity to try out various food delivery services, like GrubHub and UberEats. I find I like UberEats since I can check to see where the driver is and how soon they'll arrive.
left-of-center2012
(34,195 posts)May have had 5 bad drivers.
I see little difference between the two except Lyft occasionally gives me freebies while Uber never has.
(10% of my next ten rides, etc)
Most drivers work both Uber and Lyft.
Both charge about half or less what I've paid for cab rides to/from similar destinations,
and arrive in about 5 minutes,
while I've waited up to 90 minutes here in Albuquerque for a taxi.
Beearewhyain
(600 posts)and have had very positive experiences with it. While many are arguing, correctly, that this is a part of the degradation in employer responsibilities toward employees, it is hard to ignore it's innovative convenience and the fact that there is also an appeal for some of the drivers. Those shortcomings will hopefully be addressed someday at the federal level but with our current federal leadership I don't see that happening in the near future. (i.e. Vote Dem!) In short it's new but still needs to be improved.
That said, I get to round up my totals for trips and donate it to the ACLU. So that's a plus.
DrDan
(20,411 posts)I like knowing up-front exact cost