AT&T to lay off 280 people in Dallas as it consolidates U.S. call centers

[erpowers]

AT&T will lay off 280 Dallas employees as it discontinues a credit and collections center and "premium care center" in early 2018.

snip

In an email to the Dallas Business Journal, AT&T spokesperson Marty Richter said that the company is consolidating the call center work into other U.S. facilities. Employees will be given the opportunity to relocate to San Antonio or Earth City, Missouri, with a relocation allowance.

snip

He added that work volumes have been decreasing at the centers due to technological improvements and customers’ preferences to communicate online rather than over the phone.

snip

Richter said AT&T hired about 3,700 people in Texas in 2016 and has added another 2,400 employees in the state this year, as of November.

https://www.bizjournals.com/dallas/news/2017/12/22/at-t-to-layoff-280-people-in-dallas-as-it.html

[bearsfootball516]

1. Didn't they just give out thousands of bonuses?

[SummerSnow]

2. I thought they were all getting 'xmas bonuses'?

smh

[eleny]

4. Merry Christmas, you're fired

..... .....

[underpants]

8. Jelly of the month club

Christmas Vacation

[Wellstone ruled]

3. Just the start.

Something that is happening in real time is this,ATT&T/Direct TV are getting cancellations in the thousands. This info came from a Sub-Contractor Installer for Direct yesterday.

[SummerSnow]

5. Oh oh, here comes the pain.

[Wellstone ruled]

7. Just the start.

ATT&T will dump employees right and left in the next couple of months. 24 months ago,Direct ran a Promo via Costco and sold tens of Thousands of contracts,well those have or are ending,can you say Cancels.

[mountain grammy]

6. Would you like that pink slip served with your bonus?

[Fullduplexxx]

9. That how att paid for the 1000 dollar bonuses

[still_one]

10. Their customer service is already piss poor, and I am sure this wont help