Good morning. I need a little computer advice.

[SamKnause]

I need a little help.

My HP desktop computer will be 2 years old next February.

I have had no problems with it or with Windows 10.

Problem starting last week;

While using the computer I get a notice that the device I have plugged

in has not been recognized.

I haven't plugged anything in.

It just pops up at random.

After the notice my keyboard or mouse dies.

It deepens on which port they are plugged in as to which one dies.

All of my USB ports are working.

I tested them with my speakers.

My keyboard works.

My mouse works.

It temporarily shuts off a USB port.

It can take days before I can get it to come on again.

I get a notice saying my device has been recognized.

Several minutes or hours later, I get a notice saying the device is not recognized.

Anyone have any suggestions ???

I am completely illiterate when it comes to computers.

Please be gently.

Thanks in advance.

[lapfog_1]

1. I think you have a computer virus

I'm seen similar "malicious" viruses show up recently (turning off USB ports, corrupting keyboard entries, etc).

I use Malwarebytes...but even it did not remove one of these viruses from a customer. I had to have them purchase spyhunter ($40 for 6 month subscription).

Not recommending you do that... download the free version of malwarebytes and/or spybot and run them and see if your problem clears up.

[vlyons]

2. Take into a computer fix it shop

The motherboard on my HP finally burned out. A professional fixit shop can determine if malware sneaked into your computer, of if its a firmware problem. Your computer fix it shop may loan or rent you a laptop, while your system is in the shop. I use the free version of malwarebytes to check for viruses. Run a virus check BEFORE you take the machine into a shop.

[demmiblue]

3. Here are a couple of videos:

[SamKnause]

4. Thank you.

I tried what is in the YouTube video.

Everything has been working for 40 minutes.

Fingers crossed.

I hope it is fixed.

[demmiblue]

6. You're welcome.

Given the amount of views for these videos, it appears to be a somewhat common problem.

Good luck!

[Denzil_DC]

5. As well as any other remedies above,

there'd be no harm in cleaning the contacts on both the USB plugs and sockets.

A combination of a careful squirt of switch/contact cleaner, perhaps followed up by a blast with compressed air, also working the plug in and out of the socket a few times, might help.

[shraby]

7. What I do is a system restore and set it to a date before the problem began.

This usually solves the problem.
I keep my two computers and Mr. Shraby's going.

[Blue_true]

8. Take it to a computer shop. Check Yelp reviews first.

You could have a bad board, a loose wire in it or a virus. A competent shop should be able to figure it out and save you money.

[BSdetect]

9. Just unplug the PC power. Leave for 15 seconds. Plug back in

The usb problem ought to resolve.

If not check your Devices

Look for the yellow tag next to any device.

Uninstall any such device.