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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsHere's What Starbucks Is Telling Employees To Say About Howard Schultz
Heres What Starbucks Is Telling Employees To Say About Howard Schultz
https://www.huffingtonpost.com/entry/starbucks-howard-schultz-employee-advice_us_5c51d3cce4b00906b26fda52
The coffee chains Barista Need-To-Know update for the week of Jan. 21-27 included instructions on how to diffuse [sic] the situation should anyone share aggressive political opinions, as well as what to do if someone asks about Schultzs political intentions.
From the weekly update:
https://www.huffingtonpost.com/entry/starbucks-howard-schultz-employee-advice_us_5c51d3cce4b00906b26fda52
The coffee chains Barista Need-To-Know update for the week of Jan. 21-27 included instructions on how to diffuse [sic] the situation should anyone share aggressive political opinions, as well as what to do if someone asks about Schultzs political intentions.
From the weekly update:
... partners [i.e., employees] may be asked questions by customers or hear media speculation about Howards potential political intentions. We encourage you all to take a moment to review the talking points below with your partners.
If a customer asks if we are selling Howards book at Starbucks:
No, the books are available at bookstores and online.
If a customer attempts to investigate, or share aggressive political opinions, attempt to diffuse the situation by sharing:
We respect everyones opinion. Our goal is simply to create a warm and welcoming space where we can all gather, as a community, over great coffee.
If asked about Howards political intentions:
Howards future plans are up to him.
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Here's What Starbucks Is Telling Employees To Say About Howard Schultz (Original Post)
Miles Archer
Jan 2019
OP
dweller
(23,641 posts)1. hmmm
sounds as if they are distancing themselves from hin ...
✌🏼️
JI7
(89,252 posts)2. doing what any business that doesn't want to lose customers would do
Blue_true
(31,261 posts)5. Exactly. What else makes sense?
They are in a consumer sensitive business where customers have other choices.
JI7
(89,252 posts)3. those who have a problem with him should just not go there
don't take it out on employees just doing their job.
comradebillyboy
(10,154 posts)4. Howard could bankrupt the company he created...
guillaumeb
(42,641 posts)6. 1) But the overpriced coffee.
2) make Howard richer.