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MoonlitKnight

(1,584 posts) Sat Mar 14, 2020, 07:20 PM Mar 2020

Expedia Fail

Expedia and it’s multitude of subsidiaries like CheapTickets.com, Hotwire.com and many more have had phone lines down for several days. Web site does not allow customers to change or cancel trips.

4 replies

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Expedia Fail (Original Post) MoonlitKnight Mar 2020 OP

Uh, I got an email from Expedia yesterday outlining their sinkingfeeling Mar 2020 #1

This message was self-deleted by its author democratisphere Mar 2020 #2

Marriott International has issued a statement Ilsa Mar 2020 #3

Delta and United emailed several days ago SharonClark Mar 2020 #4

sinkingfeeling

(51,457 posts)

1. Uh, I got an email from Expedia yesterday outlining their

Reply to MoonlitKnight (Original post)

Sat Mar 14, 2020, 07:23 PM

Mar 2020

policy on cancellations and refunds. I read it and deleted it.

Response to MoonlitKnight (Original post)

democratisphere This message was self-deleted by its author.

Ilsa

(61,695 posts)

3. Marriott International has issued a statement

Reply to MoonlitKnight (Original post)

Sat Mar 14, 2020, 07:29 PM

Mar 2020

adapting their cancellation policy, awards, points earnings, etc. to provide greater spontaneity when plans have to be changed, even if it was a special rate or prepaid rate. They understand that travel plans everywhere are changing.

SharonClark

(10,014 posts)

4. Delta and United emailed several days ago

Reply to MoonlitKnight (Original post)

Sat Mar 14, 2020, 07:39 PM

Mar 2020

and asked clients who were not scheduled to fly in the next 72 hours to delay contacting them so they can deal with the immediate needs of their clients.

It makes sense to me.

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