USPS Informed Delivery - Missing mail/packages

[RamblingRose]

My USPS Informed Delivery email I received this morning showed that I had a package arriving today, Monday, August 24th.

The Informed Delivery emails from August 22nd & 23rd also showed the delivery date as Monday, August 24th

I went to meet my postal person at my mailbox expecting to get my package and she drove right by me (she's not a nice mail carrier). I asked if she had a package for me as she sped by and she said "no, nothing today."

I'm livid. Who do I call?!

[samnsara]

1. theres a box you can check that says you didnt recieve something

[Chichiri]

2. Call your local postmaster.

Better yet, go to the station. There's a good chance that it's there and it didn't make it onto the truck. DON'T call the 800 number, you'll wait forever. Bring the tracking number and informed mail message if you have it.

[Beakybird]

3. My postal delivery woman, when I asked, said that her impression is this is deliberate sabotage.

[hlthe2b]

4. There is a place on informed delivery to toggle that you've not received--do that

But, been there, done that, and calling (800 #s only), emailing on the official website, waiting for an hour or more in line to complain, all do very little. I once went to the loading dock (verboten) when an overnight express mail package with time-sensitive documents showed online that it had been delivered but had not. Not a tactic I'd suggest you repeat, but I did find someone sympathetic enough not to automatically call police on me and who went on to find the package.


I'm fighting like hell for USPS and will do ANYTHING and EVERYTHING I can to save them, but I won't deny they had some unaddressed problems before all this.

[RamblingRose]

8. I clicked the link and it shows that I can report individual pieces of mail but not packages n/t

[hlthe2b]

9. Well, you can file a lost mail complaint online, but don't expect any kind of quick response.

Still, the package may show up tomorrow or Wednesday. So, maybe that is the least stressful thing to do.

[sarcasmo]

5. Go to the post office with the tracking number.

[CrispyQ]

6. Your republican congresspersons, if you have any. -nt

[cayugafalls]

7. Call your local post office where the deliveries usually come from.

They will check to see if it made it on the truck.

I've done this before and they usually find out pretty quickly what went wrong.

[HipChick]

10. Request a search

missing items or packages..

[PoliticAverse]

11. It will probably arrive tomorrow (or possibly the day after).

I wouldn't bother calling unless it doesn't arrive by Wednesday.

Between the increased package volume due to Corona virus (and possibly other things going on at the PO) packages don't necessarily arrive when they are supposed to.

[CurtEastPoint]

12. I'd give it a day or two. Sometimes they are not accurate. I have ID also

[LisaL]

13. Does your package have a tracking number?

If it does, you can do USPS tracking and see what it shows. I had something like this happen with a mail piece.
It showed up as should be arriving that day, but it didn't arrive that day. I got it about two weeks later.
So there is hope for your package showing up one of these days.

[Yeehah]

14. This happened to me.

I mailed a package with the correct address (California address in LA region). The address on the package was changed somehow, after I delivered it to the post office, and it was delivered to the wrong address in a different city in California. There is really something fishy going on and I have reported it to postal inspectors, but likely nothing will ever happen to get my package back.

The postal inspector number I have is 877-865-1267

[SoCalNative]

15. It actually says in the notification email

"Mail may arrive several days after you receive this notification. Please allow up to a week for delivery before reporting missing mail."

[BumRushDaShow]

16. You can run the tracking number through their tracking site

to see where it is. I have gotten notices of an incoming package on Informed delivery - including for delivery "that day" but always pull up their tracking link as well, because often the package is still at a regional/local distribution facility and actually hadn't made it to the local post office yet (or only arrived there after the carrier had already left with their load).

But in other related news, I had an Amazon 2-day priority mail package, listed on Informed Delivery for arrival that day, but it traveled up and down the NJ Turnpike instead. It was shipped from one of the Jersey fulfillment centers on August 6th and actually made it to my local post office on August 10th but then somehow got intercepted and sent back through the regional distribution center as having gone to the "wrong carrier" and it was listed as being "returned to sender", heading back over the river on its Jersey return tour. Amazon even indicated that it was "undeliverable" and was going to process a refund "in 3 to 5 days". But as a lark, I continued to track it and it finally came back down the turnpike and made it back to my regional distribution facility and finally to my local post office, where it was finally delivered on August 19th. There was nothing wrong with the packaging (one of those blue and white bubble-cushioned Amazon envelopes that was completely undamaged) with the label completely clear, correct, and intact.

It is so sad what they are doing to those poor postal workers and staff.