Healthcare.gov - Verification Hell - Day Two.... (UPDATED 2)...

[Junkdrawer]

Last edited Sat Oct 12, 2013, 10:48 AM - Edit history (1)

So, after being hung up on two times, I spent 30 minutes in queue and got someone from Experion.

Happy Days, I thought.

Seems they needed my "Reference Number". We looked all over the site - no reference number.

I talked the guy from Experion into waiting while I called Healthcare.gov on another line. Healthcare.gov was able to pull up my unverified account, but had no reference number. Asked for a supervisor. Long delay, and then the person from Healthcare.gov assured me that you get the reference number once, maybe, and that Experion was the only one who could help me. Guy from Experion assured me without a reference number, there was nothing he could do.

I was told they could send out a paper application.

Now, I'm sure I'm going to be accused of being a right wing troll and just stirring up shit, but, if I were making things up, I'd have made up a more credible story.

Update:

I wanted to be verified BEFORE I took the hour or so to enter everything. Not to be. So I ignored the Dread Yellow Screen and proceeded. Ignoring a few bogus "Unknown Errors" along the way, I now have an application waiting for an upload of a pdf of my driver's license. I'll try later to upload my "verification".

I think I'm now in circle 3. I'll let you know later if that's better or worse than circle 2.


Update 2: (see post #19)

[kestrel91316]

1. I can't even get that far. I am registered at CoveredCA, but can NOT get logged in.

[Fumesucker]

2. Catch 484

That's Catch 22 squared..

[Junkdrawer]

3. Moral of the story: When, not if, the website refuses to verify you...

WRITE DOWN EVERY NUMBER YOU SEE. TAKE PHOTOS. PRESS ALT+PRINTSCR AND SAVE THE IMAGE.

You and your family's health may depend on it.

[hfojvt]

4. verification hell? Come on

it's purgatory at worst.

But it does sound very frustrating.

[Junkdrawer]

5. I've heard worse....

I think I'm only at the second circle....

[Rstrstx]

6. Amen

It took 3 accounts before I could even make it to the point where they needed to verify my identity (the second time).

[PoliticAverse]

14. Well it could be worse, you could be this guy...

http://www.thecourier.com/Issues/2013/Oct/08/ar_news_100813_story2.asp?d=100813_story2,2013,Oct,08&c=n

[xfundy]

7. Why don't you leave it alone for a week or so? What's the rush?

It's brand new, repigs are going out of their way to flood the system, including phone lines:

FL Radio Host Urges Listeners To Jam Obamacare Lines And Thwart Enrollment

"I am asking all of you who care about the future of this nation to simply do two things: 1) Set aside some time to place a phone call to the official Obama Care Exchange Hotline (number below) . When you get someone on the line ask as many questions about Obama care that you can come up with. Take lots of time. If you can make at least three calls next week that will add up if thousands or even millions of us do it! This will be effective because if we overload the system with calls from those of us who do not want Obama Care, those seeking this entitlement will not be able to access it as easily thus generating further doubts about the entire program. Please be polite and just occupy as much of his/her time that you can! 2) Please share this with as many friends as you can, social media, whatever source you can use to reach out to others who are not happy with this program!

[Junkdrawer]

8. It's no longer a capacity exceeded issue. Waiting won't help...unless....

1.) They relax the verification rules

or

2.) They put the required reference number somewhere on the screen or at least allow the help desk to get it.


Sorry, but at this point, public complaints are what is motivating fixes.

[bluestate10]

18. OR, fix the reason why the verification App isn't working. Maybe studying the Internet Service

Supplier that people who are failing to connect uses will provide enormous clues.

[WhaTHellsgoingonhere]

9. I completed it, but did it at 3:00am on 10/3. Verification:

I scanned my driver's license to a .jpg file and was able to attach it.

My status is pending. Still looks like there are holes in my application. My profile doesn't show a phone # or home address lol I click on the add button and input the information and get an error message each time.

:dunno:

EDIT: I should add, the last time I went on at 3:00am the system was down for regularly scheduled service. I also noticed it came back up around 6:00am. Try late night ours or early morning hours.

[Zorra]

10. K&R

[Junkdrawer]

11. And I AM being accused of being a troll....

http://www.democraticunderground.com/10023815627#post8


As if you could hide THIS problem with the typical swarm-the-site-with-agents strategy.

People will try to apply - 1 in 100 will succeed.

[Zorra]

24. Those defending corporatism and privatization of government

are defending the government hired corporations who assembled this new miserable experience.

It only makes sense that wealthy private entities would promote their interests by salting the internet with their people. Corporatism and corporatist propaganda designed to promote incremental privatization of government is what the Third Way is all about.

What the overwhelming majority of us are complaining about is not the ACA. We are complaining about the inexcusable failure of the private entities, the corporations, that the government hired to build the ACA internet systems, and the indisputably historically corrupt RW corporation that was hired by the government to verify our identities.

They ignore the fact that most of us are not attacking the ACA itself. For me, health insurance under the ACA will be an enormous blessing.

I'm just hoping I don't have to try to start another class action suit against Experian in order to someday purchase the insurance to which I am entitled to by law right fucking now.

What the corporatists are attacking us for is truthfully pointing out the horrible failure of the private interests who built and partially run this system, because they are defending privatization of government. They do not distinguish between the few lame freeper posts, and the legitimate anguish of Democrats spending unbelievable amounts of time, energy, and even cash, trying to get insurance. For many of us, it's like some diabolical torture devised by Karl Rove to send "the expendable 99%" to the psych ward.

My biggest fear right now is that the bugs that the RWers built into the system will be irreparable, and that the government will have to rebuild the system and start all over. If so, I hope they scrutinize and verify (through the SSA or the IRS, not a corporation) the identities and integrity of those who work on the system as much as they have us poor suckers who are only desperately trying to get health insurance for ourselves and our families.

Universal, publicly funded Medicaid/Medicare government run healthcare, implemented and overseen by the people, is what we really need.

Privatization of government sucks, no exceptions.

Well, sorry for the rant, here's hoping we get through this mess soon, and get access to some affordable insurance at least sometime before the end of the month.

[Junkdrawer]

25. See my post #23....

We're on the same page.

[Zorra]

26. Yep. This is deliberate sabotage by the RW, IMO. nt

[grantcart]

12. If you go to your on line application you will see an ID# and I believe that is

the number they need.

In my case it was resolved in between calls.

[Junkdrawer]

19. Nope. Called Experian and they said a "Reference Number" has letters and digits....

the Application number is a different thing and only has digits.

Experian said without a "Reference Number", they can do nothing. Experian said Healthcare.gov's helpline can tell me how to get said "Reference Number".

Called Healthcare.gov AGAIN and was told AGAIN that they cannot provide said reference number.

Poor person at Healthcare.gov is saying that all she does all day is apologize to people she cannot help.

BTW: Tried to upload (4 times) a pdf of my driver's license. Each time it says "Success (1 byte)". Person at Experian says that if I did a successful upload, they would see me in their system.

[grantcart]

20. Sorry to hear that you are having so many problems with verification.

The upload feature never worked for us either.

All I can say that between logging in the verification question was resolved without actually uploading documents or getting any information.

I know how frustrating this must be for you.

In some states you can apply in person, maybe that would be better

http://familiesusa2.org/assets/pdfs/ApplyingforHealthCoverageOnline.pdf

[grantcart]

21. If you have a Democratic Congressman/woman I would call their office and see what they

can do.

Good luck.

[grantcart]

27. You can apply in person here:

http://www.hrsa.gov/about/news/2013tables/outreachandenrollment/

edited to ad here

https://localhelp.healthcare.gov/

[msongs]

13. privatization of government services for corporate profit. higher cost, crappier service nt

[Zorra]

15. +1 nt

[bluestate10]

16. What technology does your Internet Service Provider use?

Try family or a trusted friend that uses an Internet Service Provider that uses a technology other than the one your provider uses to access the Health-care.gov site.

[Junkdrawer]

17. FIOS....

If it doen't work with FIOS.....

[LWolf]

22. I'm sorry.

I hope you get it solved before you need actual care.

[Junkdrawer]

23. Like I said in Post 19, the poor people at Healthcare.gov's help desk are at wits end...

The really, really want to help people, but the SYSTEM is really, really broken.

as I said here:

Healthcare.gov: You can't fix stupid....

I'm trying to alert anyone who can talk to people in charge that sometimes a system is so poorly designed that a do-over using the current system as a reference prototype is the best, fastest solution. They may want to begin the do-over as a separate project WHILE the current bad system is kept in place, but I'm afraid that MANY, MANY people will be trained to never trust government run healthcare again. And believe me, THAT'S the last thing I want.

[Yo_Mama]

28. I think for some people the paper applications may be best

although obviously if you are going to do that you should do it quite soon.

Sorry for your hassles, but it does seem like you are slowly getting somewhere.