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Paper Roses

(7,473 posts)
Sat Jan 24, 2015, 12:21 PM Jan 2015

Can you help? No reception AT&T cell phone service today.

Phone has been fine until today. LG phone, AT&T carrier.
Today I have a big problem and don't know how to address it.
Charged phone 6AM.
Tried to make a call 3 hours later. The phone will not even light up for options. Dead? No reception? Don't know what to do. Do not have land line to call AT&T.
Any ideas?

9 replies = new reply since forum marked as read
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Can you help? No reception AT&T cell phone service today. (Original Post) Paper Roses Jan 2015 OP
Try to reset it while plugged in and charging and see if it lights up NoJusticeNoPeace Jan 2015 #1
Where are you? SheilaT Jan 2015 #2
Restarting your phone might help. Hubby had the same problem yesterday BlueCaliDem Jan 2015 #3
If the phone won't come on, it's not AT&T's problem. MineralMan Jan 2015 #4
Used to work with older phones... 2naSalit Jan 2015 #5
Why do you ask for help and not respond when people try to help??? CK_John Jan 2015 #6
Sorry if my lack of immediate reply is upsetting you. Paper Roses Jan 2015 #8
I have a Note and my AT&T service has been out since this morning bermudat Jan 2015 #7
Thanks for all your suggestions. Paper Roses Jan 2015 #9

NoJusticeNoPeace

(5,018 posts)
1. Try to reset it while plugged in and charging and see if it lights up
Sat Jan 24, 2015, 12:24 PM
Jan 2015

i dont know how you reset an LG but there would be a button or two pushed at same time

battery could be not properly charging, over time they will lose the ability to accept a charge or keep it for very long

you have to determine if your phone is working and lighting up and so on but NO service, that is one problem

or

phone wont power up at all, another problem, based on what you said i assume this is what you are experiencing

 

SheilaT

(23,156 posts)
2. Where are you?
Sat Jan 24, 2015, 12:25 PM
Jan 2015

My ATT&T phone has service. I'm in Santa Fe, NM.

Can you contact them on-line? You clearly have your internet working. Or neighbors who might let you phone them from their phone?

To be honest, this is among the reasons I keep both a landline and a cell phone.

BlueCaliDem

(15,438 posts)
3. Restarting your phone might help. Hubby had the same problem yesterday
Sat Jan 24, 2015, 12:41 PM
Jan 2015

and couldn't send me texts or make calls to the house. So he e-mailed me from work. He has an iphone 4s, I have an iphone 6 plus. My phone was working just fine. I told him to shut down and restart his phone, and it worked perfectly afterward. Try that.

Oh, and yes, we have AT&T here on SoCal.

MineralMan

(146,317 posts)
4. If the phone won't come on, it's not AT&T's problem.
Sat Jan 24, 2015, 01:32 PM
Jan 2015

Something's up with the phone itself. Try removing the battery, re-installing it and then connect the charger. You should get some indication that it's charging. If not, it could be the charger's bad, or the cord. If you have another charger or cord, try that. If you have a spare battery, try that. If none of that works, the phone could be hosed. Can you get to an AT&T kiosk somewhere?

2naSalit

(86,634 posts)
5. Used to work with older phones...
Sat Jan 24, 2015, 01:35 PM
Jan 2015

try removing the battery - if that's possible - wait a few minutes and put it back in. I don't have an iphone thingy, still using cheap, old flipphone.



Paper Roses

(7,473 posts)
8. Sorry if my lack of immediate reply is upsetting you.
Sat Jan 24, 2015, 04:26 PM
Jan 2015

I have waited to see what options might be presented. We have had a snowstorm here, perhaps that is part of the problem. If the phone does not work by tomorrow AM, I will go to the AT&T store for advice. I don't understand why you are upset about my lack of immediate reply. Not everyone is here all the time. I will post results of my inquiry as soon as I can figure out what happened.

Thanks to all for suggestions.

Paper Roses

(7,473 posts)
9. Thanks for all your suggestions.
Sun Jan 25, 2015, 05:59 AM
Jan 2015

Before I tried to remove the battery, I plugged the phone into a different outlet. Bingo. Phone back. I don't understand why the original outlet did not work, I use the same one for my hairdryer and that works. The battery indicated that the phone was charged before I tried the other outlet.

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