Is this a problem with amazon.com or something worse? What to do?

[raccoon]

I received an email from [e-mail], as follows:

(BUT I NEVER ORDERED OR EVEN LOOKED UP THIS BOOK)

Dear Customer,

Your order has been successfully canceled. For your reference, here's a summary of your order:

You just canceled order 999-999-9999 (not number that was in email) placed on May 2, 2012.

Status: CANCELED

_____________________________________________________________________

1 "Gastronome"; 2005, Special Edition
By: Fenella Watson

Sold by: Amazon.com LLC

_____________________________________________________________________

Thank you for visiting Amazon.com!

---------------------------------------------------------------------
Amazon.com
Earth's Biggest Selection
http://www.amazon.com
---------------------------------------------------------------------

[Liberal_Stalwart71]

1. I had the same problem. Received the same message. Maybe I should call Amazon

I thought it ws just spam so I deleted the message, but maybe I should call.

How did you handle this?

[myrna minx]

2. It sounds like a phishing scheme. I'd go to amazon independently and check your account.

Be on the safe side and change your password.

[RebelOne]

8. Yes, it definitely is. n/t

[jberryhill]

3. It's a phishing email

There is a link in the email which takes you to a fake Amazon site, for the purpose of hi-jacking your login credentials.

[pinboy3niner]

9. Thanks for confirming that

That's what it looked like.

[raccoon]

4. Update: I replied to this email and said I hadn't ordered the book. WIsh now

I hadn't done that but at least all I said was I hadn't ordered the book.

If you go to amazon.com, and click on Help, they have a new option to choose,
"Unexpected email from amazon.com." I clicked on that and reported my problem.

Also checked my orders--the book wasn't there.

[CK_John]

6. Time to run your anti malware scan. I recommend free MalwareBytes.org, or

SuperAntiSpyware.com (free) if your on a MircoSoft box.

[jberryhill]

7. Just as a general tip...

Do not respond to suspicious emails.

While in this instance, certain header fields had been forged such that your reply went to amazon, that is not generally the case.

Your responses to emails such as this one often confirm that a human receives email to that address.

It's like clicking the "unsubscribe" link in spam - your response confirms you read such messages, and will result in more spam.

[raccoon]

5. Further update: amazon.com said it wasn't them (surprise, surprise).

"Thank you for writing to us.

The e-mail you received was not from Amazon.com. We are investigating the situation, and we appreciate you letting us know that you received this.

For your protection, we suggest that you never respond to requests for personal information that may be contained in suspicious e-mail. It is best to assume any e-mail that asks for personal financial information (or web site linked to from such an e-mail) is not authentic.

If you did not click on the link in the fraudulent e-mail, your account at Amazon.com is fine--there's nothing more you need to do. If you did click the link, but didn't enter any personal information (such as your login or password), the phishers will not have your Amazon.com account information.

However, please know that if you ever respond to a phishing e-mail and do enter your Amazon.com login and password (or any other personal information) on the forged web site, the phishers will have collected that information and you should take appropriate action. We recommend that you update your Amazon.com password immediately, and, if you entered financial information, you may want to contact your bank or credit card provider... "