General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region Forums15 Yrs Into Agreement To Provide St Paul’s Elderly A Cable Discount, Comcast Reps Never Heard of It
Consumerist
As part of a contract that lets it be the exclusive cable company in town, Comcast offers low-income and elderly St. Paul, MN residents a discount off their cable bills. Great, right? Well, it would be
if anyone could actually manage to sign up for it.
http://consumerist.com/2015/07/16/15-years-into-agreement-to-provide-st-pauls-elderly-a-cable-discount-comcast-reps-have-never-heard-of-it/
hollysmom
(5,946 posts)I had lost all power at the beach and lost my place after Hurricane Sandy, and called to cancel my Comcast service, They would not let me cancel, I said,I have no home here any more. They said I could build another, or I could just keep their service and watch on the internet, I didn't need a home. I finally cancelled the service in a registered letter.
yeoman6987
(14,449 posts)I also thank goodness don't have limits on streaming......yet. I hope never to. My sister has 250 data. Mine is unlimited. I hope it stays that way.
jeff47
(26,549 posts)The primary goal of that department is to get you to not cancel. Their main tactic appears to be keeping you on the line so long that you give up before they actually cancel your service.
PoliticAverse
(26,366 posts)NickB79
(19,258 posts)Doesn't do me a bit of good, being 30 miles out in farm country south of St. Paul where all we can get is DSL and DirecTV, but my city friends are pumped.
JimDandy
(7,318 posts)Isn't this kind of consumer problem within the purview of the Consumer Financial Protection Bureau?
PoliticAverse
(26,366 posts)"We supervise banks, credit unions, and other financial companies, and we enforce federal consumer financial laws."
Note that Elizabeth Warren and Bernie Sanders just wrote the FCC about cable companies, see:
http://www.ibtimes.com/bernie-sanders-elizabeth-warren-think-your-cable-tv-bill-too-high-they-want-fcc-2003592
JimDandy
(7,318 posts)dembotoz
(16,832 posts)give out too many discounts and you are flagged
flagged too often and you apply to work elsewhere
call centers are evil places
on the phone with att on thursday and the person i talked to went out of her way to help me
at the end when they ask about how they did i gave her high marks but att low marks and i think that affected her
rating.
the problem was att policy was stupid in this case and it hurt my customer.
not the reps fault but the companies fault
Rex
(65,616 posts)Some consumers are too foolish to realize they are being taken for a ride by their local monopoly. Some just have no choice. America, land of diversity in everything except commerce and politics.
Why is that?