BBB issues nationwide warning about Payless Car Rental

[dalton99a]

http://abcnews.go.com/US/bbb-issues-nationwide-warning-payless-car-rental/story?id=47585004

BBB issues nationwide warning about Payless Car Rental
By SANDRA TEMKO
May 25, 2017, 7:42 AM ET

The Better Business Bureau is issuing a nationwide warning to customers about Payless Car Rental, a major car rental company found at airports across the country.

The BBB says it has received more than 800 complaints about Payless in the past three years and has given the company an F rating. Now the organization is urging attorneys general in four states — California, Florida, New Jersey and Oklahoma — to investigate Payless and its parent company, Avis.

"They have sales practice issues and contract issues and billing issues with consumers," Amie Mitchell, the president of the BBB serving eastern Oklahoma, told ABC News correspondent Gio Benitez.

Questions about fees are a major part of a proposed class-action lawsuit filed against Payless after unhappy customers launched a Facebook group claiming they were charged for services they said they didn't want.

[Stuart G]

1. I have watched the BBB for years..Never before has it issued such a warning.

Not that the BBB is that good. But it has never issued a nation wide alert on a company before...(as far as I can remember.)