CWA Pushes New Bi-Partisan Bill To Stop Offshoring Call Centers

[Omaha Steve]

Source: NH Labor News

‘Press 1 For America’ Bi-Partisan Bill Lets Consumers Choose U.S. Based Call Centers and Bans Tax Dollars for Companies that Off-Shore U.S. Call Center Jobs

Call Center Bill Would Require Customer Service Reps To Identify Their Location — And Offer Consumers The Chance To Be Transferred To A U.S. Call Center

WASHINGTON, D.C. — The Communications Workers of America (CWA) today hailed the introduction of the bi-partisan “U.S. Call Center and Worker Protection Act of 2013” (H.R. 2909), legislation that lets consumers choose to use a U.S. based call center and would end taxpayer subsidies for corporations that send U.S. jobs off-shore.

The “Press 1 For America” section of the legislation requires call center employees to identify the country from which they are taking the call, and if outside the United States, offer the consumer the opportunity to be transferred back to a facility located in the U.S. Further, the bill also requires that a list of companies that send jobs off shore be made available to the public. An additional provision allows firms that return jobs to the United States from overseas to be taken off that list, and companies that send U.S. jobs offshore would be barred from receiving federal loans, grants or subsidies for three years.

FULL story at link.


Read more: http://nhlabornews.com/2013/08/cwa-pushes-new-bi-partisan-bill-to-stop-offshoring-call-centers/

---

I'm right in the middle of a complaint with Travelocity that is being transferred to India I believe.

About NH Labor News
The New Hampshire Labor News is a group of NH Workers who believe that we need to protect ourselves against the attacks on workers. We are proud union members who are working to preserve the middle class. The NHLN talks mostly about news and politics from NH. We also talk about national issues that effect working men and women here in the Granite State.

View all posts by NH Labor News → http://nhlabornews.com/author/admin/

[Thinkingabout]

1. It is about time we get this, I have a very hard time understanding the reps in India, IE and ask

For someone in the USA and then the crap starts. I continue to repeat I have a language until I am transferred. This takes valuable time out of my day. The companies wants us to purchase their products but wants the cheap labor in other countries and this money does not return to our economy for workers wages. It is a loose- loose situation for the US.

[antigop]

2. you don't benefit from the "advantages" of outsourcing? (Hillary)

http://www.ndtv.com/article/india/ndtv-exclusive-hillary-clinton-on-fdi-mamata-outsourcing-and-hafiz-saeed-full-transcript-207593

Hillary Clinton: So you are talking about the outsourcing of US jobs to India. We know it's been going on for many years now and it's part of our economic relationship with India and I think there are advantages with it that have certainly benefitted many parts of our country and there are disadvantages that go to the need to improve the job fields of our own people and create a better economic environment so it's like anything like the pluses and minuses.

The "advantages" go to the CEOs and shareholders.

I'm still waiting for her explanation of what engineers and IT people are supposed to train for after their jobs are outsourced.

[bread_and_roses]

4. exactly (n/t)

[Rebellious Republican]

3. I have a hearing impairment, just understanding anyone on the phone can be a challenge.

Let alone someone with a thick accent!

[limpyhobbler]

5. K&R. it's about time we had something like this. nt

[NHLabor]

6. We need more legislation like this

This is the type of legislation that every senator and congressional rep should be pushing. A real plan to create jobs, and reinvest in the American economy.

(Thanks for posting steve)

[Omaha Steve]

8. Your Welcome

[Wilms]

7. ^

[IDemo]

9. Former CWA'er here,

I'd like to think that Congress would do the right thing and pass this bill, but I'll be very surprised if it does. The objections will be packaged in the usual pablum of infringement of free speech or harm to business, etc.

Call centers are rapidly replacing high tech employment where I live, literally now, it seems. An empty building on the HP campus is being leased out to an outfit to house 1,800 employees for yet another call center here in town (Boise). A facility near where I live advertises a starting pay of $10.50/hr, so our relatively low wage scale is a big part of the equation.