Fucking shit

[LuckyCharms]

I'm pissed.

I'm trying to order some prehung doors from a goddamn MILLING COMPANY.

I'm laying out the custom measurements METICULOUSLY AND SIMPLY.

They're giving me shit saying they can't do it because they, A FUCKING HARDWOOD MILLING COMPANY THAT STATES THEY MAKE CUSTOM SIZES AND WILL BUILD TO ANY SPECS...well, I don't know why they can't do it because I can't get an answer. The rep is saying "You have to give us the rough opening measurements...that's the only way we can build the units". NO YOU DON'T NEED THE ROUGH OPENING YOU IDIOT. I'M NOT RIPPING ALL OF MY OLD DOOR CASINGS OFF TO MEASURE THAT, AND YOU CANNOT BUILD ME A STANDARD 80 INCH DOOR UNIT BECAUSE THE JAMB SPLITS A HARDWOOD FLOOR AND A HIGHER THRESHOLD OVER TILE AND YOUR FUCKING GAP AT THE BOTTOM WILL NOT BE HIGH ENOUGH. I'M GIVING YOU THE EXACT MEASUREMENTS OF WHAT I NEED. USE THOSE MEASUREMENTS.

Then there is a day long conversation with me trying to tell the rep that I will have to cut down the high side jamb because my floor is not level. Rep says...NO, don't trim the jamb....the door is shipped to you square. So I'm trying to explain that if you set a square unit on an un-level floor, the top of the door will not be level and your casing will be whacked. No, you're wrong he says. NO I'M NOT WRONG.

I have to use this vendor for 2 reasons: I have used them before and they have a nice product, and 2) They are the only company I can find that has exactly what I am looking for. I could buy these locally, but they only have the higher end version of the doors I want (solid wood instead of solid core), and it would cost me an additional $1,600.

I have email chains about 40 feet long with the sales guy trying to explain why it should not be a big deal to meet my specs.

I finally gave up after 10 hours of email tag, and told him just to send a standard door unit and I will mill it to size myself when I install it.

My point is this...WHY IS EVERYTHING SO GODDAMN DIFFICULT THESE DAYS? I communicate well and am able to explain things in a simple and straight forward manner AND IT'S STILL ALWAYS A FUCKING PROBLEM. ALWAYS.

I went through this same bullshit for 10 months when I remodeled my home. Arguing with vendors telling me that I am not ordering the right part, or I am not doing something correctly. YES I AM ORDERING THE RIGHT FUCKING PART BECAUSE I RESEARCHED AND MEASURED THE SHIT 50 FUCKING TIMES BEFORE I CALLED YOU NOW GIVE ME WHAT I ASKED FOR AND DON'T FUCKING ARGUE WITH ME. GRRRRRRRRRRR

[Glamrock]

1. Tell me about it brother.

I've been wanting to do a blackjack flag on my mini.



Took it to small local shop. He took measurements. Pictures. I emailed him pictures of the design. He was gonna email me a quote. I emailed him twice for the quote. Never heard back.
Took it to a larger graphic place. Rinse repeat. Third place too. WTF, man?

[LuckyCharms]

2. Damn, it's awful isn't it?

[Glamrock]

3. I don't get it.

You're in business to make money. I go, here have some money. Nah, don't wanna make any money.

[LuckyCharms]

6. That's it. that's exactly right...

C'mon man, I'm giving you some good coin here...work with me!

[PoindexterOglethorpe]

4. I don't even remotely have the skills to hang a door.

In some ways I may be better off for that. Recently I had two storm doors replace, two living room windows, and a french door replaced with a slider. I used a major national company for the measuring and making of the doors and windows. The installation was outsourced to a local company. Yes, it cost a whole lot more than just getting the doors and windows made for and then installing them myself, but no there were hassles of any kind in my process. Everyone I dealt with was professional and friendly. And I love my new doors and windows.

Again, I want to emphasize my own total lack of skill to do any kind of home repair and home improvement.

[LuckyCharms]

5. It's fairly...

well, "easy" isn't the right word, but it's fairly straightforward when you are hanging them in new construction. However, I have an older home and I am replacing 60 year old doors.

None of the jambs are the same width because some of the old sheet rock has been replaced on one side of the door or the other, and some has not. None of the floors are level side to side in the doorway. The floors are higher on one side of the door vs. the other (tile vs. hardwood). The rough openings are very tight at the top. Finally, these three particular doors are right next to each other, so the door casing (molding) at the tops to be the exact same heights on each door, or else they offend the eye.

I found a really skilled guy that will hang them for $200 per door. However, I am buying 10 hardwood doors for a total of $5,000 (3 doors this first pass, because I don't have the 5 grand). Adding another $2,000 on for labor is impossible for me, so I will do it myself. I'm a decent carpenter and have the tools, but I would rather have someone do it because these are going to be a pain in the neck. I've probably done 15-20 doors in my life...but I'm getting kind of old and arthritic. I have to do them myself though because I just can't afford to pay to have them done.

[PoindexterOglethorpe]

7. Thank you for explaining to me.

Because I watched skilled people hang doors and install windows recently, what you said makes enormous sense. I live in a place built in 1994, so it's not as quirky as your home, but I get it.

I was impressed that the company I hired, after I agreed to use them, measured all of the openings. Then someone else came by and re-measured. And when the guys showed up to do the actual install, they measured once again.

I understand that your issue isn't a measuring one, but more of a customer service one.

I spent a lot of money on my windows and doors. I know that where I live, Santa Fe NM, a lot of locals would have had their second cousin's brother-in-law do the work, and that person probably would not have been nearly as skilled as you are.

Shortly before the doors and windows I had a pergola constructed in the front of my small house. In the spring I'll have wisteria or some other vine planted to grow up over it and give me shade on that side of the house. It faces west and gets a bit warm on summer afternoons. I was very pleased that the man who did the work got a construction permit. I want such things done correctly. Someday when this place is sold (whether I do it or my eventual heirs) I want it to sell easily and quickly. I don't want an unpermitted structure mucking up a sale.

It seems as if you are trying very hard to do it right, and are running up against dumb barriers. I hope everything gets resolved soon.