The DU Lounge

AllaN01Bear

(26,532 posts) Sun Jul 30, 2023, 03:40 PM Jul 2023

bad news. a friend of mine had ordered me a train engine as a gift for me

off of ebay. the engine was flying scottsman .the seller had five stars . seller had shipped it . somewhere between the uk and usa scotts got lost and never showed up at my friends door. the seller refunded my friends credit card for the full amount. my friend gave the seller five stars because he had refunded my friends credit card . there are good people still out there .

1 replies

= new reply since forum marked as read

Highlight:

bad news. a friend of mine had ordered me a train engine as a gift for me (Original Post) AllaN01Bear Jul 2023 OP

Customers with resolved issues are often more loyal than those who never have problems. TwilightZone Jul 2023 #1

TwilightZone

(28,835 posts)

1. Customers with resolved issues are often more loyal than those who never have problems.

Reply to AllaN01Bear (Original post)

Sun Jul 30, 2023, 06:47 PM

Jul 2023

I spent a few years working in customer satisfaction survey development and analysis for one of the Big Three automakers. Studies have shown (and our experience did as well) that customers who have issues that are satisfactorily resolved were, on average, more loyal than customers who never had or never reported issues.

Reply to this discussion