HOO-HA! This one really takes the cake!

[no_hypocrisy]

I'm a cashier at an upscale retail grocery store. Lots of customers yesterday.

I was on my best customer service behavior: courteous, friendly, pacing myself, no stress in my body or voice.

And the store's manager still got a complaint about me by a customer.

Guess what it was . . . . .

Not incorrect charging. Not incorrect change. Not forgetting to give a receipt. Not bruising one banana.

The complaint was I ingenuously told a customer that she could pay at any time.

Yep, that's it. I didn't accuse her of walking out of the store without paying. I told her in a modulated voice. I told her as a declarative statement.

She could pay at any time.

And I was reprimanded for it.

[rzemanfl]

1. I don't suppose you're in a union.

A union would help. Did the customer complain?

Have a Happy New Year.

[no_hypocrisy]

2. No Union.

The customer is always right.

I can’t imagine a person on New Year’s Eve so motivated to get someone fired. What did she expect to happen by complaining? Self empowerment?

And BTW, it was a young suck, not a middle-aged female with a two-carot ring.

[rzemanfl]

10. Sounds to me like someone

who wasn’t a regular customer. Insecure?

[ret5hd]

12. your boss forgot the last part of the quote:

“…in matters of taste.”

and yes, the customer may be considered to be always correct…in matters of taste.

[Dave Id]

3. Retail clerk union member during my 38 years in the grocery business.

Retired pensioner for 15 years, still a dues paying member receiving prescription and medical benefits. Being a union member definitely has its advantages.

[3Hotdogs]

4. Me 2. State teacher's pension with $49k annual and medical, prescription and dental. Plus S.S.

The dental doesn't do much good since I ain't got many of 'em left.

Getcherselves a union.

[no_hypocrisy]

5. Our store is fiercely "independent ".

When you’re hired, you’re compelled to watch a video about why unionization would be the downfall of the store.

[rzemanfl]

7. Good for you!

I left the grocery business at 23 for much more stressful work.

[NJCher]

6. It's hard to imagine

A more tactful way of handling this situation.

Did you ask what would be their preference on handling it if it happens again??

[no_hypocrisy]

11. I did ask for a preferable script.

“I’m sorry, but your Apple Pay didn’t go through.”

[GoneOffShore]

8. This is the sort of story that gets posted over on Not Always Right almost everyday

What did your manager say?
Accuse you of being rude?

Your manager gets no cookies. And when that customer hits your register again, kill her with overexaggerated kindness (or maybe just bruise her bananas, sneakily).

[wolfie001]

9. Best of luck to you!

I hope the mgr. realizes how valuable you are. I'm retired Union Grocery.