Samsung Customer Support...

[Wait Wut]

...is a bunch of poopyheads.

I'm not sure which unsmiley thingy to use. Use your imagination. Thanks.

[HopeHoops]

1. Talk at them in Russian. Works for me.

Actually, I've never had to call Samsung for support. They make good shit.

[Wait Wut]

2. But, but...I don't know Russian!!

Do you think pig Latin would work?

I agree they make a good product, until something doesn't work. Then, they treat you like just spit in their ice cream.

[HopeHoops]

3. Probably. Since most tech support people sound young and offshore, it might work.

[Wait Wut]

4. Hell...if nothing else...

...it would provide me with some much needed entertainment. The visual of the look on their faces would give me at least 2 days of giggles.

[HopeHoops]

5. You mean like "Ukfay ouyay"?

[Wait Wut]

6. HA!!

Maybe that's a way to avoid getting posts hidden by juries!

[HopeHoops]

10. Nah. Most of us can decode it.

[Wait Wut]

14. In my experience...

...some (enough for that 3-3 split) are too lazy to try. Serving on juries has forced me to keep a bottle of ibuprofen next to my computer and I've only served about 40 times.

It would be fun to see the discussion in Meta.

[RebelOne]

7. I had a very good experience.

When my monitor went out, I called customer support and the tech stayed on the line with me until the problem was solved. Turned out to be a loose cord.

[Wait Wut]

13. That was an easy fix.

I had a Netflix connectivity issue that has apparently been a problem since 2009. They really didn't seem to give a shit. I had calls "dropped", a live chat "ended", several emails that had useless solutions (and they knew it), fingers pointed in several other directions, and just general "meh".

It was only by accident that I came across a complaint that said to go to their FB page to file a complaint. I then had ONE representative helping me. It still took 2 more days, but the problem is fixed.

[HappyMe]

9. Sorry about that.

It didn't work the way I wanted it to.


It was supposed to say -- Please hold. I will be with you before you are 80 years of age.

[Wait Wut]

12. You aren't too far off.

Everyone in the house had to avoid me for 5 days until it was finally resolved. All is good in the house of Wait Wut, now.

[Wait Wut]

11. They've redeemed themselves, sort of.

Though it took 5 days, 15 emails, 3 dropped phone calls, an "ended" live chat session, 8 Facebook posts and a lot of freakin' aggravation, the problem has finally been resolved. I'm head over heals in love with my new home theater system, now. I will eventually stop giggling every time it sounds like Vin Diesel is racing through my living room. Yes, the first movie I (re)watched was Fast Five.

Recommendation: If you ever need to contact Samsung customer service, go directly to their FB page. Do NOT go through their web site.