Signing up for Indentity protection due to data breech of those who efile their taxes.

I tried to sign up for identity protection through CSID. For some reason I wasn't able to complete the application on line and was directed to customer service phone number. Everything was ok until they started wanting credit card and car loan balances. They don't seem to require this information if you apply on line. So I'm asking if anyone else has signed up for this over the phone and if this was required. Any help will be appreciated. Thanks