Houston 911 operator who hung up on thousands of callers sentenced to 18 months probation

[TexasTowelie]

A former Houston 911 operator who hung up on thousands of people including calls for help during robberies and homicides will spend 10 days in jail and 18 months on probation.

Harris County jurors on Wednesday found Crenshanda Williams, 44, guilty of interference with emergency telephone calls.

Williams spent a year and a half taking 911 calls at the Houston Emergency Center until she was caught in August 2016 and fired by the city. A supervisor who oversaw Williams was ultimately also placed on a year of internal probation, officials said at the time.

Williams’ misdeeds came to light after HEC officials performing routine monthly audits of 911 calls noticed a high volume of Williams’ calls lasted less than 20 seconds, known as “short calls.” In a news release detailing the sentencing, prosecutors said that a review of call records showed Williams hung up on “thousands” of short calls.

Read more: https://www.chron.com/news/houston-texas/houston/article/Houston-911-operator-who-hung-up-on-thousands-of-12845460.php

[mr_lebowski]

1. That sound REAL bad ... plz tell me they don't pay 911 operators on 'calls answered' cuz that'd SUCK

They don't do that, right?

[TexasTowelie]

2. I'm almost certain that they are hourly workers.

As far as how they are evaluated, I suspect that call volume might be considered as a factor. However, I would also believe that there are other metrics involved including multilingualism (there is a large Vietnamese population in Houston).