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Subpostmaster federation deliberately kept public in dark over computer problems
The federation representing subpostmasters deliberately suppressed information about computer errors that could have saved its members from devastating life-changing events
The National Federation of Subpostmasters (NFSP) deliberately kept stories of Horizon errors quiet because it “did not want to kill the project”.
The NFSP, a membership organisation representing subpostmasters, even proposed to propagate positive news about the accounting system to hide the problems experienced during its roll-out.
During a Horizon scandal statutory public inquiry hearing, Colin Baker, former NFSP general secretary, said project sponsors didn’t want the public to know about the problems with the software. “The public... didn’t know, and we didn’t want them to know it was perilous and threatened. We wanted them to think it was fine,” he told the hearing.
The Horizon accounting system was rolled out in 1999-2000 to replace manual accounting practices at about 19,000 Post Office branches. However, errors in the system caused unexplained losses for subpostmasters, for which they were blamed and punished, with many forced to pay back shortfalls and 736 prosecuted for financial crimes.
https://www.computerweekly.com/news/252527837/Subpostmaster-federation-deliberately-kept-public-in-dark-over-computer-problems-secret
The National Federation of Subpostmasters (NFSP) deliberately kept stories of Horizon errors quiet because it “did not want to kill the project”.
The NFSP, a membership organisation representing subpostmasters, even proposed to propagate positive news about the accounting system to hide the problems experienced during its roll-out.
During a Horizon scandal statutory public inquiry hearing, Colin Baker, former NFSP general secretary, said project sponsors didn’t want the public to know about the problems with the software. “The public... didn’t know, and we didn’t want them to know it was perilous and threatened. We wanted them to think it was fine,” he told the hearing.
The Horizon accounting system was rolled out in 1999-2000 to replace manual accounting practices at about 19,000 Post Office branches. However, errors in the system caused unexplained losses for subpostmasters, for which they were blamed and punished, with many forced to pay back shortfalls and 736 prosecuted for financial crimes.
https://www.computerweekly.com/news/252527837/Subpostmaster-federation-deliberately-kept-public-in-dark-over-computer-problems-secret
A long-running nightmarish scandal that ruined the lives of a number of subpostmasters and drove some of them to suicide.