USVI public and private sectors advance plans to improve cruise experience
ST THOMAS, USVI -- The US Virgin Islands is advancing plans to improve its visitor experience for cruise ship passengers.
This progress comes out of the second meeting of the Ports of the Virgin Islands -- Charlotte Amalie Task Force held earlier this month.
At the heart of the matter, reported USVI Governor Kenneth E. Mapp, is the need to reengineer the US Virgin Islands product and elevate the guest experience of the destination: "We are competing in a changing, dynamic environment and are in need of a complete shake-up of our business models. We need to develop not only what people want today, but also anticipate their future needs. The key is to respond to visitors even before they realize what they need. That's what this task force is all about."
Lloyd Bough Jr., commissioner of property and procurement, reported that the deadline for submission of proposals to establish a harbor transportation service in the Charlotte Amalie Harbor had been extended to June 23, 2017, because of the strong interest in the contract, and because of the high volume of inquiries and questions the department had handled, including site visits by prospective bidders.
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