Online travel agencies: think very carefully before you use one...

[steve2470]

Case in point: https://www.gotogate.com/

Yes yes, before you chide me, I should have known better upfront. Now I do.

To save you a lot of reading and time, Better Business Bureau customer reviews gives them a rating of 1.03 out of 5 here.

Don't use them. I am sure there are reputable ones out there, but if you can go directly to airlines and travel suppliers, I would do so.

I used Gotogate for my flight to Mexico City from Bogota, and then Mexico City back to Orlando. I needed to change my ticket. Gotogate's phone number is totally out of action and no one answers, and email is not an option.

So, I called Aeromexico directly, and thankfully they changed my reservations for me, with a reasonable change fee.

Again, I am not implying that ALL online travel agencies are crooks, incompetent, etc. Just be very careful if you are going to use one.

I'll try not to post any more travel stuff for a long time now. Thanks for patience.

Steve