I need some help if there are any of you familiar with this information?

[frankly_fedup2]

I am so upset. I have never been treated so poorly in my life by a physician's office. The nurse hung up on me while I was in mid sentence. I cannot really get into the total detail because it is involved; however, I want to file a complaint with the state board against the physician and his nurse. If I have to wait 14 days before they can give me any treatment, then I'll wait 14 days; however, there is no reason whatsoever for that woman to treat me the way she did.

I have never had anyone slammed the phone down on me when I wasn't yelling, swearing, or disrespecting her. Yes, I was upset. Yes, I was almost in tears because of my pain, and yes she treated me like I was seeking some narcotics; however, as I stated to her, I have another doctor that controls my pain with Morphine patch as well as Lortabs. I also stated I had never asked this physician for any kind of pain medicine and wasn't today. All I wanted from him was cortisone shots in my elbows and neck to bring down some of the swelling.

She made me feel lower than a low life. Yes, there are people that abuse these drugs, but I am not one of them, and I have a physician that specializes in pain management that I see on a regular basis that takes care of my pain medication.

I should have never even brought up the fact that I already had pain medication I was taking and it wasn't helping my arms, and I had been using Ice, and that's about it. I told her I was always able to get in within a day or two and she starts this hateful explanation about everyone on vacations with the 4th coming up, etc., etc.

All I know is it sounded like she had had a bad day because they may be short handed; however, don't take it out on a patient. Especially one that pays before seeing the physician and, in fact, helps to pay her salary. Also, as a patient, I know they have a "PATIENTS' CODE OF RIGHTS." and she DEFINITELY did not treat me with respect.

Well, I guess I did get into it afterall, huh? I'm just so upset.

Again, what state agency do I contact regarding this type of behavior? Like I said, I sent an email to HR at the hospital (as I worked there many moons ago)

I know nurses are overworked, underpaid, and have to listen to mouthy doctors . . . and they are mouthy. That is why I didn't become one, I saw how they were treated when I worked in the hospitals. They were not given any respect by the doctors hardly at all. And God help any LPNs or aids.

However, I have never seen a nurse treat a patient like this one did me, and I refuse to stand and take that kind of abuse. I'll either file a complaint and if I have to go to court, so beit; or she will apologize to me. Someone with that quick of a temper shouldn't be a nurse anyway. Like I stated before, we all have bad days, and we all sometimes tend to lash out at others, but that is no excuse for cruelty.

[Midlodemocrat]

1. Write a letter to the physician.

It was probably not a nurse in the true RN sense. More likely a medical aid. Doctor's offices pay so poorly these days, they can't get RNs.

[XanaDUer]

2. I get very angry

when I hear of patient's who need pain killers and are treated like some kind of common crimimal because of it. You have my sympathy.

Perhaps you can speak to the office manager? Hopefully, she is not the office manager. I have had rude medical staff in the past myself, and when you are sick, it is even worse.

[I Have A Dream]

3. I can't help you except to offer you moral support.

You are correct; you shouldn't have been treated this way. You don't need yet another thing that you have to deal with when you're in pain.

Would it be possible for you to call and speak with the office manager, or is she the office manager?

:hug:

[abluelady]

4. The State Board of Medicine

is where you file a complaint against a physician.

[ernstbass]

5. Dept of Health Professions

license and monitor all health professionals - you can write a letter of complaint to the board of nsg which is under the umbrella of Dept of health professions. This person needs to be held accountable.