Dead mouse?

[madamesilverspurs]

All was fine yesterday. This morning I got the message that "USB Device Not Recognized", then "USB root hub (2 ports), unknown device, unused port". Tried the mouse in all ports, got nothing. Unplugged it, tried again, still nothing; message box said to replace it. So, I bought a new mouse, plugged it in, nuttin. What the heck did I do to cause this? Any ideas? I tried 'system restore' and that didn't help, either. Thanks if you can help me resolve this!

(Computer is Toshiba Satellite L305-S5894, 3GB)

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[EvolveOrConvolve]

1. Does anything work in a USB port?

Try plugging some other type of device into a USB port to see if it works. Try a thumb driver or a USB printer.

If nothing works at all in any of the USB ports, then you may have a corrupted chipset driver, a bad USB driver, or possible something wrong with the motherboard.

[madamesilverspurs]

2. Thumb drive works fine,

I'm clearly befuddled. . .

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[pokerfan]

3. That's a tough one

I assume you've checked your settings - is it even possible to disable the mouse in (assuming) Windows?

Other than that it sounds like a (mouse) driver problem. You might want to reinstall the driver. Google for your OS particulars. Did your new mouse come with a driver?

[madamesilverspurs]

4. In the interest of full disclosure,

I 'think' I've checked the settings; control panel > mouse > properties > settings -- is that right? Anyway, it said "this device is working properly". So.

Anyway, the new mouse is supposed to be "plug and play" (logitech Pilot Optical Mouse USB); the instructions say to plug the device into the USB port, then go to www.logitech.com and click 'downloads' > click 'mice' > click Pilot Optical Mouse USB. Went to that site, could not find 'downloads', did find 'mice' (but the one I bought isn't listed) and there is no mention of downloads. (Previous mouse was microsoft product.)

Just wondering, could the most recent automatic update have done something. . .?

[pokerfan]

5. Anything's possible

Just wondering, could the most recent automatic update have done something

An automatic windows update broke my firewall once. When it became apparent that MS hadn't bothered testing this update with the most popular third party firewall at the time, it was pretty much the last straw for me.

If you think it might be the update try resetting to prior restore point.

[madamesilverspurs]

6. System restore didn't work.

Even did it twice. I google 'logitech mouse' and found a couple things for possible download; but it will have to wait until tomorrow when I can drag the computer to a wifi spot, downloads on dialup take ridiculous hours. Wish me luck, and thanks for the help!

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[pokerfan]

7. Good luck!

[madamesilverspurs]

8. waaahhhhh...

Just called Toshiba 'support'. After explaining the problem, repeatedly, I was told that my warranty expired in December. He told me that I could go to their online support for free. Went there, tried that, could not find a way to ask my specific question, none of the 'articles' that came up related to what I'm dealing with. Any ideas?

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[pokerfan]

10. We're not done yet

Have you tried reverting to a previous restore point?

Failing that, try a live CD. I would naturally suggest a Linux distro. This is an OS that can run from a CD or a thumb drive. It will run very slowly but it would settle once and for all if there's anything wrong with the hardware. If the mouse works (and you have two now) then I would suggest reinstalling Windows from scratch. Save your data to an external drive or DVD first of course.

[madamesilverspurs]

9. Sooooo frustrating!

Just called Toshiba 'support'. After explaining the problem, repeatedly, I was told that my warranty expired in December. He told me that I could go to their online support for free. Went there, tried that, could not find a way to ask my specific question, none of the 'articles' that came up related to what I'm dealing with. Any ideas?

OS = Vista

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[CK_John]

11. Several possibilities. The touchpad left or right button may be stuck, taped too hard on touchpad.

Things to isolate: remove usb mouse and insure that touchpad works.

Here is a link for touchpad synapic generic drivers, pick Vista ver(32 or 64bit) and download for backup.
<http://www.synaptics.com/support/drivers>
or
<http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2144779&rpn=PSLB8U&modelFilter=&selCategory=3&selFamily=1073768663>

If touchpad works then turn it off(enable/disable) using the control panel mouse options and uninstall any usb mouse found at the same time. Then I would reboot with the usb mouse in the port and vista should find new hardware and install logtech driver.

[madamesilverspurs]

12. Question:

If my mouse isn't working and I disable the touchpad (which I'm presently using in the absence of a mouse), how do I 'talk' to my computer to get it to do anything? I'm sure I don't use more than about 2% of my machine's capabilities, but so far I've only been taught how to type and point, so...

I'm willing to try your suggestions, it's just that I don't know how to give commands without either of the only two tools I know how to use.

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[pokerfan]

13. navigate Windows without a mouse

http://articles.techrepublic.com.com/5100-10878_11-5025585.html

You only to learn enough so that you will be able to restore the touchpad.

Practice it a couple of times before you disable to pad.

Aren't computers fun?

[CK_John]

14. Good question, let's go with the touchpad on, since it does work(but may still

be a problem with both on). Go to control panel and open mouse panel (without a usb mouse in any port) are any of the usb mice listed. If so uninstall any and all usb mice. Reboot with usb in a port and see if vista finds it and does a reinstall. I'm going to be busy for about 20 min and will check back.

[madamesilverspurs]

15. Okay, went there, opened that.

Under name: Synaptics touchpad V7.0 on PS/2 Port

Under type: mice and other pointing devices (status shows working properly)


There is nothing listing 'usb mouse' -- should I go ahead and try the uninstall?

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[CK_John]

16. Hi back. Is this the hardware tab, mine has synapics and HID-compliant mouse.

Leave the synapic alone but high light any other and select properities which will bring up another panel, select driver tab and uninstall.

do you see 2 entries or just the touchpad.

[madamesilverspurs]

17. single entry on one line,

"synaptic touchpad...mice and other pointing devices"

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[CK_John]

18. do the same thing with the usb mouse in a port to see if it registers.

[madamesilverspurs]

19. Nope,

no change.

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[madamesilverspurs]

20. Adding to the weirdness,

there is now a white box in the tray next to the icon display; it shifts a little bit to the left now and then, then moves back. Right clicking brings up a box that includes "open IME" -- I seriously have no idea!

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[CK_John]

23. accordin to google:

It enables (and, when 'closed', disables) the Input Method Editor, a way of entering Chinese, Japanese, Korean and other non-latin characters from a latin keyboard.

Try right click and exit or close if possible.

[madamesilverspurs]

24. No can do.

It has "Open IME", doesn't offer "close" or "exit"...

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[CK_John]

26. Seperate problem. let just stick with mouse for now.

[madamesilverspurs]

28. Works for me,

but I turned off the sound because it was doing that cowbell thing every time it shifts...

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[CK_John]

21. did you reboot with the usb in and do you get any error msg or new hardware msg?

[madamesilverspurs]

22. Have rebooted both with and without usb.

Got no error messages, no new hardware messages. Both times got the message (that hovers above the tray, then fades) that
'USB device is not recognized...'

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[CK_John]

25. That's an error message. Last option go back to control panel and open Device manager.

Look for USB controllers usually last line click on plus and look for a error symbol(it may already be expanded).

Also post make and model of logtec mouse and I'll try and get the driver.

[madamesilverspurs]

27. Okay, still trying here ---

Under USB controllers listed:

Intel (R) ICH 9 Family...2934,2935,2936,2937,2938,2939,293A,293C

USB Root Hub (listed eight times)



New mouse is Logitech Pilot Optical Mouse USB


Thanks for all your effort, by the way!

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[CK_John]

29. I've got a pageful of mice

found this
<http://www.logitech.com/index.cfm/428/172&hub=1&cl=gb,en?section=downloads&bit=&osid=13>

no driver reqired

Do you have 8 usb ports thats a lot for laptop?

Intel (R) ICH 9 Family...2934,2935,2936,2937,2938,2939,293A,293C

USB Root Hub (listed eight times)

[madamesilverspurs]

30. Near as I can tell

(and this is using a for-real magnifying glass because it's all black lettering on black plastic!)

M-UAE96

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[CK_John]

31. Ok got it

link
<http://www.logitech.com/index.cfm/support_downloads/downloads/mice/legacy_devices/338&cl=gb,en?section=downloads&bit=&osid=13>

select 32bit set point and read instuction then download file if 32 or go back and select 64.

I've got to crash pretty soon.

[madamesilverspurs]

32. Thank you! And go ahead and crash,

I'm on dialup and any downloading is going to take quite a while.

Thank you, your effort is very much appreciated. Good night!

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[CK_John]

33. It's about a 25MB at about 3-4 minutes per about 11/2 hr. I think this file will

do the trick. I'll check in the morning about 11 eastern. I'll research that IME.

[madamesilverspurs]

34. For your morning reading --

The long day has caught up with me, I can't even find SetPoint to locate the port per the instructions. I'm thinking that, weather permitting, I'll pack up the computer and take it to a wifi spot tomorrow; after all this, I'd hate to be in the middle of downloading only to have my connection break (which happens a few times a week). Maybe it will go smoother with a good cup of coffee and a fresh bagel, eh?

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[CK_John]

35. early start.

Starting with link in post 31-I've got it

have pen/paper handy take notes.

click on link verify mouse is model M-UAE96

You should see a picture of mouse and to right 2 choices in black Windows Vista and under it select a file. click on select a file and then click on setpoint32.

Down near the bottom just before DOWNLOAD are instructions to determine which os you have(your model is vista 32). Download- record location(recommend desktop) name should be setpoint600.exe.

doule click on setpoint600.exe and follow install instructions.

then reboot and insert usb mouse in port and let me if it finds drivers. write down any msgs.

[madamesilverspurs]

36. Do laptops make good hammers?

Got it downloaded and installed. Same error message came up BUT is not showing now. Still no mouse function; setpoint shows the port option grayed out. Ran their offered 'detections' and nothing was found, just kept taking me back to the download starting page. Will it help to cuss at the computer and call it names?

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[CK_John]

37. Hi, just checked in. doing research and found that IME is part of international language bar,

when you have time for that problem the options reside on control panel->regional and language.

Also trying to checkout the mouse download using IE8 the download button only shows as a light green strip about 1/2 inch below download instrustions, whereas it is a regular button in Firefox.

Also that model mouse should not need any software, Usually required for a 5 button mouse. Also it is a Legacy Device.

I don't have setpoint installed on my laptop I have to do a backup first and then check out the install. That will take me about an hour.

No idea what you meant by offered 'detections'? Is that part of setpoint600?

[madamesilverspurs]

38. SetPoint report...

Logitech DevCheck 4.90.79 started - 03/11/10 15:40:25


Problem code 1050 (ProblemNoDevicesPluggedIn)

Problem: No SetPoint device is or has ever been plugged in.

Cause: If the device is working, its identity may be hidden by a KVM switch or
virtual machine software. If the device is not working then the device
may be defective, a USB hub may have failed, or a USB hub or USB controller
may be disabled or uninstalled in device manager.

Solution: Make sure the device is plugged in and reboot the computer.


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Problem code 1230 (ProblemHidServiceNotRunning)

Problem: Hid Service is not running.

Solution: Reboot the system.


---------------

Problem code 1240 (ProblemSvcConfigFaulty)

Problem: Missing HidServ or SvcHost registry keys or any of their values either
missing or incorrect.

Solution: Please contact technical support to resolve this.


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I have now rebooted several times. Still no mouse. I do, however, now have a mouse icon in the tray; clicking it reads "mouse and keyboard options", opens setpoint support tools, goes nowhere. Clicking on support (from tools) takes me to their support page where there are several options for 'detecting' hardware; none of the methods found the mouse.

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[CK_John]

39. go to control panel->device manager and expand the usb line.

last nite we found 8 hubs and controllers. were any showing a error decal?

[madamesilverspurs]

40. No error decals.

There is now also listed one 'unknown device.'

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[CK_John]

43. Is the unknown in the usb portion of device manager?

[madamesilverspurs]

44. It is.

[CK_John]

45. That's probably the mouse half in and half out. We need to uninstall it, reboot with the mouse in a

usb port.

double click the unknown device and select driver tab and click the uninstall button. reboot.

[madamesilverspurs]

46. Well, it's gone. It was there just a bit ago.

The eight hubs are still there, the 'unknown' preceded them in the list before it disappeared.

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[EvolveOrConvolve]

41. Can I interject?

Could you try something for me?

1. Click Start->Control Panel->Administrative Tools (you may need to select Classic View to enable the admin tools option in Control Panel)
2. Double click the Services icon
3. In your list of services, find one called Human Interface Device Access

What is the status of the Human Interface Device Access? Is it, by any chance, stopped?

[madamesilverspurs]

42. Clearly, I need all the help I can get!

Followed your directions, 'human interface' shows no status (others show status as 'started').

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[EvolveOrConvolve]

47. Can you start that process?

Right click on the Human Interface service and select Start. Will it do so?

[madamesilverspurs]

48. Okay, think I did it right. It now shows 'started' as status.

[EvolveOrConvolve]

49. Now, unplug the USB mouse, then plug it back in

Watch the Human Interface Device service while you do that to see if it stops.

[madamesilverspurs]

50. Okay. Unplugged, replugged, no change in HID status.

[ConsAreLiars]

51. Geez this must be frustrating,

but if your machine has a round mouse input connector and the mouse came with the green adapter, try that connection. If you are going only thru the hub, try connecting thru the machine's built-in USB connectors.

If everything fails, go to Linux Mint -- there is a new learning curve, but the slogan "it just works" is true, and the "elegance" claim is something that you will discover. But next, after trying new plugs, DL the LiveCD http://www.linuxmint.com/download.php and reboot from the CD with the mouse plugged directly into the machine. If it still fails to work, blame/toss the mouse.

[madamesilverspurs]

52. Thanks for the input, sorry it's taken a while to respond.

Had appointments this morning and just got back to the computer.

Laptop has no round input for other than the power cord. And being on dialup rather sharply curtails my downloading, usually requiring that I pack up and go to a wifi location. At this point I'm thinking that this is something that I am not going to be able to fix. And you're right, it is terribly frustrating.

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[EvolveOrConvolve]

55. If the OP has a hardware problem

Then Linux isn't going to help. For the average Windows user, migrating to Linux is the "nuclear" option. While I love Linux (Mandriva), I'm a hard-core computer nerd and it was easy for me. For most people it's just not something that's reasonable. It's like asking someone who has driven subcompacts their whole life to start driving a semi-truck (using only internet help).

Your heart's in the right place, but what you suggested is akin to asking someone with a broken knob on the stove to buy a new oven.

[ConsAreLiars]

56. Running from a LiveCD is not installing anything or changing the OS or buying anything.

Not practical in this case, because of the dial-up connection, but if practical it would be a way to see if the fault was software or hardware. I did not and would not suggest changing to Linux to solve a hardware problem.

[madamesilverspurs]

53. Thanking all who've tried to help with this.

At this point I've pretty much given up on being able to resolve this without taking the machine to a repair shop. Unhappy in the extreme about that, but happy in the opposite extreme for the amazing effort of DUers in trying to help. My thanks to you all, your time and effort are very greatly appreciated!

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[Duer 157099]

54. Try running Spybot S&D, Malwarebytes, etc

Just because You Never Know.