Reply #7: they'll regret it in the end... [View All]

[Neecy]

You aren't alone - after 20 years in the airline industry, I got the boot after 9/11 (at least I got a buyout package - although I'm sure my pension plan has been long ago looted).

The call centers are a backbone of a well-run airline, and I've always admired the work they've done. The calls never stop, and the pressure on your statistics never ends, either. It's a job I never could have done (I was airport ops) and I salute the many people who do it well.

UAL will regret this. Passengers will never accept the kind of incompetence other industries have seen from these outsourced facilities, and there's plenty of competition out there.

Try sending a resume to the Seattle airport authority. FAA also hires quite a few ex-airline people. Avoid applying at TSA unless you're absolutely desperate. And take every single thing that HR will offer you, such as resume services. Good luck and let us know how you're doing.