Reply #6: Screw Verizon!! I live in MA too. [View All]

[Breeze54]

I tried Verizon DSL on a 30 day trial last year or the year before.
Except I never installed the equipment nor did I log
into their website to my account.
I NEVER ACTIVATED MY ACCOUNT!
They hit me for a $90.00 disconnect fee anyways when I called
to tell them I wasn't going to take the service.
That I had changed my mind.
I had opened the box they sent with the modem etc...
But that's all. I just looked at it and it sat there.
I never took anything out of the box!

I was having $$ issue's and they combined my phone bill
with the DSL bill and with the $90 disconnect fee they added on,
I didn't have enough to pay the phone bill and the fee.
I paid the phone bill
but they disconnected my phone service as a NON-PAY
due to the added fee!!

I argued with them for quite awhile about it!!

I wanted separate bills.

They kept saying that wasn't possible.
WTF? Total BS imho!

They give you NO CHOICE!!

I sent my concerns to the a group who was investigating
these complaints.

I finally got it taken care of and I finally got my phone re-connected.

Seems when I didn't want the service they had "credited" my account
which "caused" the additional $90.00 fee??

I still don't quite understand what the F**K they did but
maybe you can tell I'm STILL pissed off about it!!

Now they are saying the price is $14.95 a month.
It's very tempting BUT I'm still concerned
about their billing practices!

Make sure if you use them that you get SEPARATE BILLS!!

That would be my advice!!

What a friggin' headache that was for me!!

Good Luck!!

PS. They also said they would send me a return shipping label
but I never got it!
I paid to send the equipment back.
Two weeks later, my label arrived.
Grrrrr!