Trivia - A good experience at a tire company. [View All]

[ConsAreLiars]

A year ago I went to a tire company to get a couple of bald tires replaced before going on a summer camping trip. They noted that my radiator was dripping anti-freeze (ah, that was that 'bang' I heard from the engine compartment while driving to their location). They sold me the tires and replaced the radiator, and got me off to my vacation on schedule. A franchise, but a family business run by Mom, Dad, and a kid or three. While hanging out there a bit of idle chatter (hard times, Boosh, etc) made it clear that they were decent people insofar as political outlook can be a clue.

So when I had a flat a couple days ago I took the tire there for a repair. I walked up to the counter with the tire, they asked if I bought it from them, I said yes, and gave my name and phone #. When I picked it up they gave me the fixed tire, said thanks, and sent me on my way. No charge. No bill. No demand to see the guarantee paperwork and original receipt. No interrogation about what caused the flat (road hazard, etc). No pointing at fine print or even asking about how many years ago the tire was bought, or measuring tread ware. They just fixed it for free.

Well, it's been a long time since I've had a "business" encounter like this, where gouging the customer wasn't the over-riding "value," so I wanted to give them a public note of appreciation.

This was the "Big O" franchise at
[phone]
2701 4th Ave S
Seattle, WA 98134

Seattle Air America Advertisers http://am1090seattle.com/pages/17034.php might also be a good place to find good businesses, and I'm sure there are more lists. But you can add these people.