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I am sick and tired of dealing with technical support [View All]

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cboy4 Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Nov-11-07 02:07 AM
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I am sick and tired of dealing with technical support
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people who speak broken, broken English.

I mean I just called DISH Network for satellite TV tech support, and I could not understand the first employee who attempted to help me at all.

So another employees came on the line (of course I had to explain all of the problems over again). And he was just as bad. It got to the point where I had him spell certain words so I could understand what in the hell he was saying. He couldn't help me.

So then he put his supervisor on the phone. She also spoke in broken English, but I was able to understand just about everything she said by listening very, very closely.

Sorry, but there are certain jobs that immigrants are not qualified to work -- and those are phone jobs. They can do everything else, but on the phone, my hearing cannot attempt to at least read lips.

Yea, I know I'm cranky and sound like what a freeper (or Lou Dobbs, etc.) would complain about.

But you know what? When you call tech support about a problem -- especially a reoccurring problem...I don't feel like dealing with people who speak in broken English. It's so infuriating.

Are these companies hiring these employees because they can pay them less? I suspect so, as I've seen the stories about the call centers in India.

I think it's outrageous, and I know I'm not the only one who's pissed off about the situation.

I bet you have to speak perfect English to work as a 9-1-1 dispatcher, ha?
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