Federal Investigators Find Problems With Drug Benefit Call Centers

[LiberalHeart]

WASHINGTON (AP) -- Insurers offering prescription drug coverage through Medicare routinely failed to provide accurate and complete responses to questions posed over the telephone by federal investigators. Many of the 43 million people eligible for Medicare drug coverage rely on insurers' call centers for information about what plan would best meet their needs.

http://wtol.com/Global/story.asp?S=5131426&nav=menu34_19

[mike_c]

1. gee-- what a surprise....

My insurance compay's "drug benefit call center" is a joke so I can imagine how bad Medicaid's must be.

[LiberalHeart]

6. It's only July and already my mom has hit the "doughnut" hole....

She's in the no-coverage part of the "coverage."

[KKKarl is an idiot]

2. Typical

These are mainly elderly people. Imagine how hard it must be for them to understand.

[xchrom]

3. gasp! you mean the stuuupiiidest medicare plan ever has problems!?!?!?

i don't believe it.

[OhioChick]

4. It's a damn shame that are seniors

are being treated this way.

~snip~
"Senior citizens are being hurt by the indifference and incompetence of the Bush Administration and its friends in the insurance industry."

[rodeodance]

5. "rountinely"---!!

[roguevalley]

7. my mom cries when she has to handle this. she lost sleep. she's

beyond the pale over this. my dad isn't even told. he would worry himself to death. i manage it for them and it throws me off too.