India's Dell says no orders received to revert customer calls to U.S.

[UpInArms]

http://www.miami.com/mld/miamiherald/business/7345841.htm

BANGALORE, India - A day after Texas-based computer maker Dell Inc. said it had stopped routing calls from corporate customers to its technical support center in southern India, the center here said no such thing had happened.

"We did not send back any calls to the U.S.," the Dell International Services' spokeswoman in the high-tech hub of Bangalore, said on Tuesday. The spokeswoman said she did not want to be quoted by name.

Technical support for Dell's Optiplex desktop and Latitude notebook computers, normally handled in Bangalore, is to henceforth be handled from call centers in Texas, Idaho and Tennessee, Dell spokesman Jon Weisblatt had told The Associated Press in Austin, Texas on Monday.

<snip>

"Now, I don't know why Jon said that," the Dell spokeswoman in Bangalore said. "We are committed to India and we are growing."

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shocking! why would corporate lies be spread???? who to believe???

well, as the jobs continue to be exported, I think I would place my bet on this report :shrug:

[Nlighten1]

1. "We are committed to India and we are growing."

"We are committed to taking our jobs were we can find the cheapest labor"

"We are committed to the bottom line NOT to America"

[veganwitch]

2. yeah i got two calls yesterday

from india about my bill (which im not paying. i payed it in full in august. im not paying retroactive interest.)

one was at 8:30 in the morning which i told the caller is illegal in american telemarketing rules.

[slackmaster]

3. I got a telemarketing call from India (not from Dell) last Friday

The guy seemed to be truly surprised when I informed him that his call was illegal, and downright offended when I told him that he was working for a criminal and was therefore himself a criminal.

He was not an experienced TM. He stayed on the line for a full three minutes while I read him the Riot Act.

Unintended consequences...