IBM is already taking care of that.
IBM technology may improve language skills
Indian call centers could be helped by Web-based training
By Rajesh Mahapatra
Associated Press
NEW DELHI — As Indian call centers have thrived in the past decade, helping U.S. companies cut costs and creating hundreds of thousands of jobs, they have faced a seemingly insurmountable problem: Most Indian employees speak heavily accented English.
Now IBM's India Research Lab says it has a way to help operators fix the harsh consonants, local idioms and occasionally different grammar of Indian English, often a source of frustration of those who call in search of tech support and other information.
IBM, which operates large call centers in India, has developed Web-based training that can help improve language skills.
Although the technology was developed for employees in India, it has broad applicability for others as well as in schools and businesses, said Ashish Verma, who led efforts to develop the tool at the India Research Lab in New Delhi.
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