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I used to work for them, for nearly five years. Scary company, to say the least. How the place is continually in the list of best companies to work for is beyond me. This is one of those "it's all or nothing for the Firm" type organizations. Here in Delaware, where they are based, we call them "The Firm", or worse, the "The Borg." This company burns its employees out at an alarming rate.
The corporate culture here is very 1984-ish (the book, not the year). Above every doorway is the mantra "Think of Yourself as a Customer", and walls in every major thoroughfare of the buildings contains these giant new-speak phrases espousing their corporate ideal. Not in itself a bad thing, but the entire atmosphere becomes very cultish in execution. The whole induction process, education process, etc., was very very cult-like.
When I worked there, they did some things which I found to be quite unpalatable. For example, their charity work was despicable. The head of the company one year apparently had a disagreement with the group which sponsors Wilmington's largest social event, the Winterthur Point To Point Races. In retaliation, MBNA whipped up an event, the "MBNA Walk for Education", a charity affair in which all MBNA staff officer level and above were required to attend, I'm sorry, "STRONGLY ENCOURAGED" to attend. It was on the same day as the event at Winterthur, and the walk route happened to be such that it snarled traffic on the main thoroughfare out to the estate in which the Point To Point event was usually held. This little petty vindictiveness is characteristic of this company. Quite often, they would fight there little skirmishes with local government and business through full page ads in the local paper. It was just despicable. They also would "strongly encourage" full department participation in United Way donations, with a quota and that kind of thing. I very much resented this pressure to dontate to United Way, as opposed to directly to the organizations of our choice.
The company would often burn people out, as I mentioned before. My five day a week support job suddenly changed, and I was informed that I would be needed to be on call 24 hours a day, every other weekend. Hours increased, salary did not, except at review times.
In my department, I worked for an incredibly bull-headed, arrogant, monster of a manager. This guy was racist, mysognist, and homophobic. I cannot say that this was the overwhelming attitude in the company, but it was essentially run predominantly by a bunch of middle aged white men.
The company expected its employees to eat, drink, and sleep MBNA, 24-7. Indeed, local merchants in Wilmington were looking for the moving of MBNA's corporate headquarters to Wilmington to spur the local economy. MBNA built a beautiful complex there, with EVERYTHING one would ever need right under the same roof. Dry Cleaner, gym, tailor, restaurants, bank branch, photo processing, gift shop, all were such that one never had to leave the building. And because the work ethic, at least in my department, discouraged long lunches, a trip to a local restaurant for lunch was a rare event.
There was another time this company wanted all of its employees, I'm sorry, STRONGLY encouraged its employees to go to the gym for a health screening, and cholesterol screening. They were taking blood samples in the cafe, and the departments that had full participation got some kind of recognition. I balked at the idea of my company doing this type of blood screening on me, and refused it.
I have talked to some mental health professionals in the area who mentioned that MBNA has a high number of emotional breakdowns driving people into their offices.
The company has shown a rampant arrogance in its dealings with the local governments, media, of the places where their major sites are located.
What the news story did NOT mention is that just last month, another MBNA employee went ballistic, and bashed his wife's head in with a hammer while she was on the phone. I used to work with the guy on a project or two, and was rather surprised to see that he had snapped like this.
So this news story is not surprising to me in the least.
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