Capital One: Elimination of 1,400 Call Center Postions

[teach1st]

http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/07-21-2004/0002215151&EDATE=

MCLEAN, Va., July 21 /PRNewswire-FirstCall/ -- Capital One Financial Corporation (NYSE: COF) today announced that it will eliminate approximately 1,400 call center positions, transitioning most of the work volume to U.S. based companies, as part of its ongoing drive to achieve cost efficiencies and maintain the company's momentum for continued success.

The changes will primarily affect the company's Tampa, Florida facility where approximately 1,100 positions will be impacted. In addition, approximately 160 positions in Dallas, Texas and 120 positions in Richmond, Virginia will be eliminated.

Affected Capital One associates will receive comprehensive outplacement assistance and extensive career transition services including one-on-one counseling and career seminars. In addition, all full-time associates will be eligible for severance packages and retraining assistance.

Capital One expects a seamless transition for customers as support functions will be routed to its remaining staff and to existing outsourced call center providers.

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[tom_paine]

1. Yeah, no doubt it's US-based company with employees in India

God, these Totalitarians are SO transparent in their LIES.

Is it just me or does it appear the the Science of Lying (Public Relations) has made a complete and wholesale transition to the Imperial Family.

Why, it's almost as if the various liars arereading out of the same playbook!

God, I'd love to see that playbook!

[Rex]

2. Not just you - I was thinking the same thing.

Let's go over a few of these newspeak PR terms, shall we?

Comprehensive outplacement assistance - "here's your last paycheck - good luck."

Extensive career transition services including one-on-one counseling and career seminars - "Did you find another job yet? Boy, that sucks - why don't you try the retail sector?"

Retraining assistance - "I said wax the fucking floors, not just sweep them!"

Outsourced call center providers - "I don't understand what I'm doing but I'll try to help you...do you speak (insert foreign language here) no? To bad for you then!"