Posted on Sat, Jul. 24, 2004
DEPARTMENT OF CHILDREN & FAMILIES
DCF plan called disservice to poor
A plan to install computer kiosks to serve food-stamp recipients and a rush to privatize Florida's welfare system have alarmed federal officials and state workers who deal with Florida's poorest residents.
BY CAROL MARBIN MILLER
cmarbin@herald.com
Over and over again, top social service administrators warned Ben Harris, then the deputy secretary of the state Department of Children and Families, that his plan to build computer ''kiosks'' for state welfare recipients at food stamp offices was a terrible idea.
Poorly educated and largely mentally ill or disabled, Florida's 1.2 million food stamp recipients were unlikely to be able to navigate the technology to get information about their benefits, aides complained. And besides, the equipment often didn't work.
Nevertheless, Harris awarded a $500,000 no-bid contract to install the computer kiosks at welfare centers throughout Tampa Bay, and to then perform a ''feasibility study'' to determine whether they worked. The contract was split between two of Harris' friends.
The kiosks were part of the state's effort -- the first ever in the nation -- to completely privatize the provision of welfare services.But officials with the U.S. Department of Health & Human Services complained that Florida's $1 billion proposal to privatize all of the state's welfare efforts paid scant attention to how the change would affect the poor and disabled people who receive food stamps and Medicaid, the state's medical insurance for the needy.
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