http://www.nzherald.co.nz/section/2/story.cfm?c_id=2&objectid=10436518America's war on tourists
Saturday April 28, 2007
By Peter Huck
"Welcome to LA, where the world comes together," reads the greeting from Mayor Antonio Villaraigosa at Los Angeles International Airport.
But standing in one of the interminable queues that snake into the non-resident alien section of LAX recently, waiting to clear United States immigration and customs, it was clear that for many people their first hours on US soil were dominated by anxiety and frustration rather than anticipation of good times past the barrier.
Welcome to America, where officials who work for the Department of Homeland Security, which was set up after the 2001 terrorist attacks, have a major image problem.
In a recent poll of international travellers, commissioned by Discover America Partnership, a coalition of US tourist organisations, 70 per cent of respondents said they feared US officials more than terrorists or criminals. Another 66 per cent worried they would be detained for some minor blunder, such as wrongly filling out an official form or being mistaken for a terrorist, while 55 per cent say officials are "rude."
Such fears are fuelled by the horror stories. Earlier this year a friend of mine was detained for hours and strip-searched at LAX for a minor visa infraction. He was finally allowed to enter the US, on the condition he departed the next day. "I won't be coming back," he said.
In a January Listener article New Zealand journalist Marilyn Head described how she missed a flight after being treated like a criminal by US airport guards.
"I left the US vowing never to return," she wrote. "I'm not alone."
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