My response from a corporation about a new product: (be afraid)

[Deja Q]

I sent an e-mail to Dell yesterday. I told them my name and my question. (My name is Dave. My question was 'Could the Tungsten T3 be upgraded to Palm OS 6?')

Here's the response, UNALTERED (though some international characters got altered between the e-mail and the copy'n'paste to here).


Dear Anne:

Thank you for inquiry. My name is Shesh and I will be assisting you with regard to Tungsten T3 handheld. I understand that you would like to know whether OS 6 is compatible with Tungsten T3 handheld.

Anne, please be informed that currently we havenâ??t received any information as to whether the Tungsten T3 OS can be upgraded to version 6. However to view more information and updates, frequently visit on our web site: www.palmOne.com

A Customer Satisfaction Survey will be emailed to you very shortly. Please take time to provide us with your feedback about this support experience as it will help us in our on-going effort to continually improve our services.

If you require further assistance, please do not hesitate to contact us again. You can also find troubleshooting articles and frequently asked questions at:

http://kb.palmone.com

To learn more about palmOne handhelds, please visit our support web site at: http://www.palmone.com/us/support/

Thank you for choosing palmOne.

Sincerely,

Shesh,

palmOneâ"¢ Technical Support

While every effort has been made to ensure the advice or information provided to you by our Technical Support Center is correct at the time of transmission, palmOne does not accept any responsibility for errors or omissions. Any advice or information provided by palmOne to you via any form of communication is not a guarantee that it will correct your problem; it is only offered as assistance to you. You are advised to back up all data stored on your product on a regular basis and always before changing software configuration or, when possible, before sending the product for repair. palmOne will not be held responsible for any loss, damage, faults, loss of data or other reactions suffered as a result of advice or information supplied. No written advice or information sent to you by palmOne may be resent, distributed or posted on any media accessible to the public (including, but not limited to, any Internet site or bulletin board) without palmOne's prior written consent.


Now he's very polite and truthful, which I like in a business.

However, my name is not Anne. It never was "Anne". Most men currently are not named 'Anne'. I do not want to change my name to "Anne". It's a great name, but I was not meant to be named "Anne" unless my parents took dope. (and they didn't.) What the halliburton is wrong with their database if it pulled up "Anne" instead of "Dave"?!?! :wow:

Why did Palm go out of its way to announce Palm OS 6 yet not give ANY information about upgradeability or upcoming new products using it?

But at least we know: Palm outsources too. :-(

I don't think it will be upgradeable. A pity as I love the T3 design. But as I'm doing more with meetings and calendar stuff, I can wait only for so long. It's impossible for me to hear the iPaq due to my hearing problem. :-(

[Enraged_Ape]

1. Go to www.palminfocenter.com

They have a message board and a whole lot of other info about Palm handhelds. You will be sure to find someone there who can give you the straight dope about OS6 and the T3.