Help with iTunes

[JohnKleeb]

Thanks for everyone for the previous help with the computer, we fixed the CD-Rom Drive problem woohoo but I can't install iTunes now and I still have no sound.
I get this message when I "finish" installing iTunes.
InstallShield
1628: Failed to Complete Installation

[JohnKleeb]

1. le kick

[AlCzervik]

3. Have you tried restarting your computer?

[JohnKleeb]

4. yes it didn't work

[Poiuyt]

2. Have you restarted and repaired permissions?

[JohnKleeb]

5. restarted yes but whats repaired permissions

[Poiuyt]

9. It's in Disk Utility

Go to the Utilities folder in Applications and open Disk Utility. Click on the First Aid tab, select your hard drive, and click on Repair Permissions.

[JohnKleeb]

11. pardon my ignorance but where is applications

[Poiuyt]

13. The Applications folder of your hard drive

I'm sorry, are you using a Mac or a PC? The instructions I've been giving are for a Macintosh

[JohnKleeb]

14. a PC, that explains it

[AlCzervik]

6. You have the room? Have you tried defragging?

[JohnKleeb]

7. I most definely have room

[AlCzervik]

8. Are you downloading directly from the itunes site?

[JohnKleeb]

10. yep

[JohnKleeb]

12. lets kick

[democracy eh]

15. late to the party, but what WIndows OS?

I assume XP

[JohnKleeb]

16. you got it

[democracy eh]

17. more questions

did you have previous versions of iTunes installed?

is an iPod part of the picture?

is there iTunes software installed in the start menu/program file? can you uninstall it?

what other music mp3 software are you using?

[JohnKleeb]

18. ok

Yes, I had a previous version
No, I don't have an iPod
There is an iTunes software in the start menu and no I cant uninstall it
I am not using any other MP3 software.

[democracy eh]

19. try to unistall iTunes

using the add/delete programs control panel or whatever it is called in windows

or wherever iTunes preferences/temp files are stored - trash'em

then try to reinstall