neweurope
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Thu Sep-15-05 03:51 PM
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Please help so I can go to bed :) |
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Edited on Thu Sep-15-05 04:02 PM by neweurope
(edit: somehow the first phrase disappeared: This is for a friend weho has to write a jopb application in a hurry, in English, which she and I both don't speak too well.)
Are there any grave - or small - errors?
" First level support
Trouble shooting with problem analysis on Microsoft Windows PCs and printers
Providing first level technical support via telephone, remote control, email or face to face
Initiation and follow up of escalations
Coordination of external service providers
Documentation of conducted activities into the trouble-ticket-system
Installations and update service
Installation of standard applications and updates
Installation of customer specific software
I had already started another thread on this - a friend has to mail a job application in a few hours (it's 11 pm here). It's in English which we bioth do not speak to well. Do you see any errors in the following?
Establish network connection for PCs and printers
Saving legacy data and installation of new PCs
Changing of tape backups and controlling the execution with log files
Monitoring of servers and uninterrupted power supply units
Asset and user management
Registration and administration of assets and users in a database
Reporting
Generating and administrating a customer specific reporting for assets, users, tickets and costs
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mainegreen
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Thu Sep-15-05 03:53 PM
Response to Original message |
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you appear to be using windows :P
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trof
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Thu Sep-15-05 03:54 PM
Response to Original message |
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The rest looks good, but I'm not a tech person.
I don't understand how "escalations" is used.
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neweurope
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Thu Sep-15-05 03:55 PM
Response to Reply #2 |
3. I don't either, I don't even understand what she's doing in German |
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Edited on Thu Sep-15-05 04:30 PM by neweurope
:)
I thank you a lot!
----------
Remember Fallujah
Bush to The Hague!
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trof
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Thu Sep-15-05 04:00 PM
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5. The phrase doesn't mean anything to me. Also: |
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The "Windows PCs and printer" makes is sound like it's a Windows printer. There's no Windows printer.
maybe "Windows PCs and all types of printers".
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neweurope
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Thu Sep-15-05 04:05 PM
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Omphaloskepsis
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Thu Sep-15-05 04:00 PM
Response to Reply #2 |
4. It means to have a problem move up in the tech support chain. |
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If a tier 1 person can't help they move you up to the next.
I tried to get my sister on the phone to help. She is out. She used to be the HR person at Symantec.
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ContraBass Black
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Thu Sep-15-05 04:05 PM
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7. I thought it meant dealing with belligerent customers. |
Omphaloskepsis
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Thu Sep-15-05 04:08 PM
Response to Reply #7 |
9. The two are usually related.. |
neweurope
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Thu Sep-15-05 04:06 PM
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8. Thanks :) now even I understand ;) |
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Edited on Thu Sep-15-05 04:08 PM by neweurope
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trof
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Thu Sep-15-05 04:09 PM
Original message |
LaraMN
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Thu Sep-15-05 04:09 PM
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Trouble shooting= Troubleshooting follow up= follow-up customer specific= customer-specific
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neweurope
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Thu Sep-15-05 04:18 PM
Response to Reply #10 |
11. Thanks a lot! You're a great help. |
LaraMN
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Thu Sep-15-05 05:36 PM
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Wed May 01st 2024, 01:34 PM
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