Urgent tech help needed

[roguevalley]

A friend got a new computer and has this problem (Sony VAIO notebook)

She turns it on and it plays music. Doesn't matter what she runs or if she even runs a program. She can't find where to shut it off. Anyone help out there? Pretty please?

[swag]

1. What is the model number of the VAIO?

Probably a number like VGN-FJ180 or something like that.

Should be to the upper left of the keyboard.

[roguevalley]

3. VGN-FJ100

[swag]

5. Just to clarify

It plays long songs, not just the few notes that play when the VAIO powers up?

[roguevalley]

6. long songs every minute it is lit up

[swag]

8. I defer to Il Goog. He is on to something.

[Crazy Guggenheim]

2. Have her click on Start - Run. Type in msconfig - Ok. Click on the

the Startup tab. Look for something that plays music like iTunes and unclick it. Click Apply - Ok. Reboot and see what happens.

[roguevalley]

4. she has a lot of technical names and numbered things. there is

a thing called sonics and most of it is techy-named

[Crazy Guggenheim]

7. Numbered things. Oh. First thing is to run an Adware/Spyware/Virus

scan.

However, keep Sonic. Can you take a Screenshot of the screen and post it?

[DainBramaged]

9. Type ctrl/alt/delete and see what APPLICATION is running

then just end it. After that, it may be something loading in the start menu. we can chase that if we find what's running first, then look at processes.

[Crazy Guggenheim]

10. They don't know which to end.

[roguevalley]

11. she's checking right now. by the way, you guys are the bestest.

[DainBramaged]

12. WE'll find it, when you are sitting idling, NO apps should be showing

Applications, not the next tab processes. That is trickier to end a process, but not catastrophic if you are careful.

[DainBramaged]

13. I will bet Musicmatch or Windows media auto plays on startup

Fucking Sony, probably crap from their artists. Teasers.

[roguevalley]

14. she has things running and none look like players. even when her

task manager says no apps running, she has music

[DainBramaged]

24. Something hidden in processes, like Media player

Rather than go nuts, call their 24 hour help line and ask them how to turn it off. Be relaxed and ask them how to turn off the media player that starts up when you turn on computer. If they act stupid, tell them you don't want to listen to music when your computer starts and maybe they'll figure it out.

[Redstone]

15. And given that it's a Sony, look for built-in spyware.

Those fucking sleazebags. I'll never buy another Sony product, ever again.

Redstone

[roguevalley]

17. we will do that. I agree about sony. we will try that now

[Crazy Guggenheim]

22. As I said in Post #7. That's one reason I said to post the msconfig.

[KitchenWitch]

16. Stupid question

Does she have an audio CD in the CD-ROM drive...that could be autoplaying?

[roguevalley]

18. BWAHAHAHA! Good question. Nothing in the cd player though.

[KitchenWitch]

20. I had to ask!

:rofl:

[Crazy Guggenheim]

19. I was just going to say that!! RV, check for a CD in the drive.

[KitchenWitch]

21. GMTA!

:bounce:

[roguevalley]

23. you two slay me! LOL! Her cd drive is empty. The music playing

is some kind of oriental Japanese style lute thing. :evilgrin: I can't tell you how funny it is to sit here and listen to this. I am on google talk, which is a microfone to mike computer chat program that is like a phone. It rules.

[DainBramaged]

26. There ya go, brainwashing, I told ya, they screwed up on the

karaoke, now it's lute music.:hide:

[Crazy Guggenheim]

25. RV. Do you know how to take a screen shot?

[roguevalley]

27. probably. I could have her do it and send it to me and then send it to you

and then go mad. Actually, she is having a headache over this and is going to cue up with Sony. Thank you, geniuses, for the most entertaining evening I've had in a while. Hugs and love ya!

RV

[Crazy Guggenheim]

28. Best thing to do.

[roguevalley]

29. GUESS WHAT! We called up sony and she shut her machine down.

when it came on again, no music. YOU DID IT! What it was, we don't know. but thank you SOOOOOOO MUCH!

rv

[Crazy Guggenheim]

30. You can start an adjulation thread about me.

Just kidding!

:popcorn:

[KitchenWitch]

32. All bow to the great and powerful Crazy Guggenheim!

:popcorn:

[roguevalley]

33. You are adored, Mr. G. By the way, Great One applies to you too.

:evilgrin:

[DainBramaged]

31. The lute blew itself up. Got to be like an exploding toilet

when you discover the water is running it blows up. Or flying cows with flaming farts in space?

Sorry, stream of unconsciousness.