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The most ridiculous thing you've ever heard from a customer.

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RedXIII Donating Member (749 posts) Send PM | Profile | Ignore Thu Mar-16-06 07:58 PM
Original message
The most ridiculous thing you've ever heard from a customer.
I have a number of little stories to share, and I hope that others will be inclined to add more stories from their own lines of work.

First let me give you a little background info:

I work in a college registrars office for a school called Eisenhower University - see http://www.eisenhoweruniversity.com. My division deals with prior learning assessment and evaluation for people with work experience and/or previous college credits that they could apply to an Eisenhower degree. Every day our office gets calls and emails from all around the country, and I have the pleasure of speaking to a number of upstanding individuals who think they could get a Master's Degree in Engineering because they once "built a do-it-yourself radio kit." While we offer degrees in many majors, we're not going to give you an Accounting Degree because your aunt is an accountant and you once balanced your own checkbook.

- Story 1 -

Earlier today I had a call from a redneck wanting to apply with us. During the conversation this is what transpired:

Me: May I have your zip code please?

Him: Zip code? You mean 804?

Me: Oh, I'm sorry I meant your 5 digit zip code

Him: Hold on, HONEY!! WHATS THE ZIP CODE!!

Me: *pause*

Him: We don't know, I just want to sign up for the PLA program

Me: Absolutely. I will be happy to help you further; what state do you live in?

Him: STATE? the UNITED STATES!

- Story 2 -

Often we'll get clueless people who are so out of touch with technology that its laughable. Here's a snippet from a conversation with a 40 year old guy about applying for our program online.

Me: What version of Windows are you running?

Them: Hold on, let me check.

Me: OK.

Them: They're thermal.

Me: I...I beg your pardon?

Them: The windows are thermal.

Me: ...

- Story 3 -

Last week a lady called in who was having trouble accessing her student account on our website. I don't know why she called our office, since tech support is a different division entirely. But after a little trial and error we were able to get her account fixed and everything squared away. The tail end of our conversation went like this:

Me: Well, seems like everything is working, is there anything else I can help you with?

Her: Yeah, don't use anti-perspirant! Wanna know why?

Me: Not really, but I bet you're going to tell me.

Her: Because it causes cancer! Look at the first ingredient, it's aluminum! It gives you the cancer!

Me: Well, that's good to know ma'am, have a good day!

Her: Wait!! Do you know why 9/11 really happened? George Bush ordered it! There were secret Nesara computers in the sub-sections underneath the WTC!

Me: Wow, amazing.

Her: I'm part of this secret agency tied to Nesara, and we're planning on overthrowing the government! Here's a few links you should check out, and tell all your friends about!

Me: Will do ma'am, thank you for calling.

Her: No no! Wait! Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara !!!!!!

The call lasted about 40 minutes after I fixed her problem, and since I can't hang up on students I had to sit there and listen to these awesome stories. She went on and on about Nesara, and how I should watch the news because something huge was going to happen in the next few days. Of course nothing did. God I love my job.
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sakabatou Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Mar-16-06 08:04 PM
Response to Original message
1. Wacky
My older brother has a lot of stories from when he worked at the coffee house.
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mainegreen Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Mar-16-06 08:08 PM
Response to Original message
2. Thermal Windows!
:rofl::rofl::rofl::rofl::rofl::rofl:
I think I'm going to be sick.
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Bunny Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Mar-16-06 08:38 PM
Response to Original message
3. Eisenhower University sounds like a ridiculous organization.
Edited on Thu Mar-16-06 08:39 PM by Bunny
Buy a degree for $750? :eyes:
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The Velveteen Ocelot Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Mar-16-06 09:08 PM
Response to Reply #3
4. Looks like that's just an assessment fee, not the cost of a degree.
According to their web site, tuition is actually pretty high (at least compared to a traditional state college).
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