Just called my credit card company. A NICE Indian woman helped me but....

[matcom]

somehow I don't really think her name was "Rose" as she claimed :eyes:

:rofl:

[HiFructosePronSyrup]

1. That's OK.

Your name isn't really Matcom.

[Zomby Woof]

2. Well, they're outsourcing names now

:hide:

[matcom]

4. I hear 'Rose' is the most popular name for girls in Calcutta

:rofl:

[Midlodemocrat]

3. Amex has its call center in India apparently, and I don't mean to

be unkind, but I can't understand the reps some of the time. I had to call them to block our Amex so I could pay the recurring bills that go on there via my debit card since my husband is not working and I didn't want to have a big bill and I swear it was awful. Still not sure it is accurate.


Which reminds me, I need to tell Skinner to charge a different card. :blush:

[Maddy McCall]

11. So is Bell South. Now when I call, I immediately...

ask to speak to someone who speaks English as a first language.

They always transfer my call back to the states.

[Oeditpus Rex]

5. We used to have a name for AOL tech support

"Ted."

[yurbud]

6. I spent about ten minutes once trying to get one to tell me how much she

was paid.

[La Lioness Priyanka]

7. yes american corporations are rather racist arent they?

and highly condescending to their own people as well...

[Misunderestimator]

17. Good point.

Making others take american names... pretty much fucking sucks.

[yurbud]

8. Once I called my bank and a black woman in Florida answered. I said I was

surprised to get an American, that I thought most of these jobs had been shipped out to India.

She said they were actually shutting down the office where she worked at the end of the month and sending the job overseas.

When McDonald's realizes you can operate a drive thru window in Milwaukee from a mud hut in Bangalore, even zit-faced teens won't be safe from outsourcing.

[ikojo]

10. Hardees and some McDonald's ARE experimenting

with using DSL for drive through orders. A car pulls up to the drive through as normal..places the order via the speaker as normal; the only difference is that the person taking the order could be as far away as California. The order is taken by the remote person and sent back to the restaurant via the Internet using a high speed connection.

http://advertising.about.com/b/a/153000.htm

McDonald's May Outsource Drive-Thru Order-Taking

McDonald's has been trying to turn its sales arounds and after ad campaigns that have targeted mothers on the go and college students, the fast food chain says it's considering an option to outsource drive-thru order-taking. McDonald's execs say they are looking into hiring remote call centers to handle your orders. CFO Matthew Paull says McDonald's receives a large number of complaints about incorrect orders and a call center that exclusively takes orders might eliminate the problem.

[yurbud]

21. I'm going to use this in my college class--thanks!

[TheCentepedeShoes]

9. Spoke with a "Judy"

and a "Dennis" within the last two weeks. Yeah, right.

[Dukkha]

12. you would've emailed me a year ago

since then they took my email correspondence department to Mumbai. Needless to day the quality of customer service has declined significantly, and my "don't give a shit" increased by the same. I could demonstrate it in a power point graph.

[Aristus]

13. I like it when an Indian lady is helping me, because I love the sound

of Indian-accented English. :loveya:

It would be nice if they used their real names, too; or at least Hindi names.

[ikojo]

14. If this is such a good thing for all concerned

then why don't their corporate masters allow them to use their given names?

As if they think Americans can't tell when someone is speaking with an accent!

[La Lioness Priyanka]

15. because they work on the assumption that nost Americans are

ignorant/stupid and bigoted

and from the last election one can infer that the CEO's are right...

[SammyWinstonJack]

16. I called Capitol One and got an Indian guy named "Mel"

My husband's name is Mel. :yoiks:

[u4ic]

18. In a few years they'll get

developed nation names like Brittany and Connor. ;-)

[WCGreen]

19. The Software company that handles my Tax Package...

just sent out a notice that all customer service would be conducted in America...

No more outsourcing...

Good Marketing...

[SammyWinstonJack]

20. That is good news! nt

[liontamer]

22. I know an indian girl named rose

but I see your point. It freaks me out that they would force people to lie about their identity to make us feel better.

[alarimer]

23. Why do they bother giving them other names?

I mean, it is pretty obvious you are talking to someone in Mumbai or somewhere. Are Americans really that stupid that they will think they are talking to an American just because the person's names is Rose or Dennis or Roger? Some speak English better than others and it isn't as if there are no people in the US who have foreign accents but still, it is ridiculous.