LeftyMom
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Thu Aug-03-06 01:35 PM
Original message |
Thank you for holding, you call will be answered in just a moment |
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Edited on Thu Aug-03-06 01:36 PM by LeftyMom
NO IT WON'T! I've heard that ten times already! There's a reason your hold recording sounds so garbled and worn out. You leave people on hold forever! Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh! Answer the fucking phone! It won't take two minutes to make me an appointment. It shouldn't take longer than my exam to schedule one.
:grr: :argh: :nuke:
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sarge43
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Thu Aug-03-06 02:56 PM
Response to Original message |
1. That's wretched, but it's the #@%^^&**(+! music |
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I know you want me to give up and go away, but Mother of God on a bobsled no mas por favor, no mas.
:nuke:
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Radio_Lady
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Thu Aug-03-06 03:02 PM
Response to Reply #1 |
4. "If this is a MEDICAL EMERGENCY, hang up and dial 911 -- otherwise..." |
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STAY ON THE LINE AND YOU WILL SIT AND WAIT WHILE WE PLAY THIS INANE MUSIC AND GIVE YOU LITTLE HELPFUL HEALTH UPDATES ALONG THE WAY...
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LeftyMom
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Thu Aug-03-06 03:05 PM
Response to Reply #4 |
5. It was about to give me a medical emergency |
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I swear the hold music was playing on a badly scratched and slightly off speed 45 rpm record. I was *this close* to an aneurism.
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WCGreen
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Thu Aug-03-06 02:59 PM
Response to Original message |
2. Your call is important to us.... |
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Please stay on the line while out customer service representatives are helping other people....
YOu know, somewhere, some ass hole researcher figured out just how long the average American would tolerate staying on hold...
And then other times, I think they just let people hold on in hopes they will all just go away...
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LeftyMom
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Thu Aug-03-06 03:07 PM
Response to Reply #2 |
6. It beats scheduling appointments and treating patients |
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Then I'll have to wait two hours past my appointment time for a ten minute doctor's visit.
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WCGreen
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Thu Aug-03-06 04:16 PM
Response to Reply #6 |
LeftyMom
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Thu Aug-03-06 04:24 PM
Response to Reply #8 |
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I'll probably spend another two hours in the waiting room for an exam that won't take fifteen minutes.
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WCGreen
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Thu Aug-03-06 04:43 PM
Response to Reply #12 |
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They know people will wait...
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Radio_Lady
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Thu Aug-03-06 03:00 PM
Response to Original message |
3. "If my call were IMPORTANT to you, you would ANSWER IT and not |
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Edited on Thu Aug-03-06 03:02 PM by Radio_Lady
put me on ETERNAL HOLD!"
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flvegan
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Thu Aug-03-06 03:10 PM
Response to Original message |
7. I love it when they actually quantify the phone purgatory that |
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you find yourself in.
"Please do not hang up as it will only increase your wait time. The first person in line has been holding for 9 minutes. You are number 23."
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sarge43
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Thu Aug-03-06 04:18 PM
Response to Reply #7 |
9. Oh, that has to make you feel really, really good. n/t |
LeftyMom
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Thu Aug-03-06 04:25 PM
Response to Reply #7 |
13. I haven't encountered that yet |
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The "average hold time- less than five minutes" ones are bad enough.
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ghostsofgiants
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Thu Aug-03-06 04:21 PM
Response to Original message |
10. Being on the other end of that is no fun either. |
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Pissed off customers jumping down your throat because they've been on hold forever, as though it's your fault personally. Fuck that. (I hate my job, haha.)
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LeftyMom
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Thu Aug-03-06 04:23 PM
Response to Reply #10 |
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It's not thier fault that they really need another receptionist and haven't got one for some reason.
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ghostsofgiants
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Thu Aug-03-06 04:29 PM
Response to Reply #11 |
15. I work in a call center, so it's a million times worse. |
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A hundred agents on calls and 20 calls in the queue, just a feeling of pure dread every time a call comes into the phone.
Bah, only two weeks left of that shit, haha.
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SeattleGirl
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Thu Aug-03-06 04:28 PM
Response to Original message |
14. Your call is very important to us. So important, in fact, |
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that we only have half the number of people employed in this job that we really should have. But just remember; the longer you are on hold, the more important you should feel, because, well, um, because our sappy recorded voicemessage says so.
:banghead:
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sarge43
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Thu Aug-03-06 07:22 PM
Response to Reply #14 |
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I have watched the receptionist at the hospital juggle phone calls, walk-ins, regulars, doctors, nurses and other assorted staff while filing and typing - jeez, what a job. :crazy:
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Tue May 07th 2024, 11:57 AM
Response to Original message |