THAT was a weird call...

[ghostsofgiants]

So, I was troubleshooting with this lady. She was pleasnat enough, things were going fairly normally, but the browser was being a pain in the ass where it would do a search for the router's IP address rather than trying to open up the firmware of the router itself. Then all of a sudden as I'm walking her through the steps and explaining what the issue seems to be, she gets really upset and tells me that she's not talking to me anymore and that if I don't send her a technician, she's switching services. before I could even say "Sure, I can schedule a tech for you" she hung up.

People can be weird.

[Texasgal]

1. If there ever was ever ONE thing I learned

in life is.. you can't please them all.

[ghostsofgiants]

2. She seemed so nice though, and it was all fairly routine.

She just decided to turn off her rationality at some point, I guess.

[DS1]

3. One guy rebooted my cable modem mid-sentence

of course, the call was dropped and I was being polite, but it just seemed like I'd hung up. It was fixed, and I didn't call back, and I'd wondered if he thought I'd dumped the call :D

[ghostsofgiants]

4. Nah, he probably realized afterwards "Oh crap, I bet he had VOIP!"

That's assuming you have VOIP.

[Pierre.Suave]

5. If you would like...

I can call you up with a weirder one?

[dhpgetsit]

6. did she type "192dot168dot1dot1"?

:silly:

[petronius]

7. Dude! How the fuck did you know my router address!?

Are you stealing my wifi interweb access? :grr:

[mwooldri]

8. But there's no place like 127.0.0.1 ... nt

[petronius]

9. Fuck! That's mine too.

You people are creeping me out...

[Tom Kitten]

10. She sounds like one of my ex-bosses

thinking it was my fault because their Chinese overlords had difficulty receiving the 4 mb files I would try to send them via email

[mwooldri]

11. You want weird calls? Have my (former) job.

My all time favourite calls... we used to outsource some of our customer call volume to a vendor in India. Whenever they wanted to speak to a supervisor or "someone in America", the call was escalated to my workpool (the "supervisors desk"). Now I'm English, working and living in Greensboro, NC, USA.

I have had a handful of calls where the caller wanted to speak to someone in the United States. They get transferred to me. After introducing myself, I then get asked the strangest question: "Can I speak to someone who speaks English?" I have this fairly distinct (but easy to understand IMO) southern English accent... it's pretty blatantly obvious from the way I speak I am English... and they ask if I speak English. I tell them that I'm originally from England and I certainly do speak English, so how can I help them? Next question: "Can I speak to an American?". OK, I lie through this one... "I am a British American..." (I am permanent resident, not citizen yet) That didn't work either. If they haven't hung up at this point, I then offer "Do you want to speak to someone with an American accent?" Usually at this point, I get an affirmative, and I do get them someone else - it's a pain in the backside to get another supervisor but I get them one.

If there were any racial undertones to it then I'm blissfully unaware.

People who do that IMO need to widen their horizons a little... there's a reason why the words "world service" are placed on the credit cards for the company I work for.

Mark.

[GirlinContempt]

13. I had people

who didn't want to talk to me because I am Canadian. They couldn't TELL I was Canadian, but sometimes they would find out because they would ask me where I was from and go on long racist rants about other people they'd had on the phone and stuff and how glad they were to finally get an American. Oops.

It sometimes really REALLY isn't about not understanding what people say, despite some peoples vehement claims to the contrary.

[HEyHEY]

12. Upper Canadian bitch!