Employees Hack Survey - Customer Satisfaction Asked Of Their Families

[matcom]

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LOS ANGELES (Reuters) - Love is ... giving a glowing report on the work of your son or daughter who is employed by Southern California Edison (news - web sites) in a customer satisfaction survey.

When Edison customers were surveyed to get feedback, pollsters received answers expressing delight at the service received.

But the objectivity of these results came under question when it was learned that employees had hacked into the data system and changed the phone numbers of those to be surveyed to those of friends and family, the utility said on Monday.

Rosemead, California-based SCE said an ongoing investigation showed that at least 12 employees had falsified data and the company promised to promptly repay funds which could amount to millions of dollars it received inappropriately based on customer satisfaction surveys.

http://story.news.yahoo.com/news?tmpl=story&cid=573&ncid=573&e=1&u=/nm/20040316/od_nm/survey_dc