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Company rhymes with Kevorkian if Kevorkian was spelled P-R-O-V-I-D-I-A-N / W-A-S-H-I-N-G-T-O-N-M-U-T-U-A-L.
I'm not going to divulge any corporate secrets that aren't already bloomberg public knowledge by now but I can tell you for a 100% fact they are as profoundly predatory as your worst nightmares, squared. I worked for Cap One before that in the boardroom on other business (statute has run here) while they were talking about their lobbying efforts in each state and at the federal level and how they intended to be able to overcome "usurious" limits, and also to change notification processes, credit limit reductions up to three days before bill due (i.e., if you pay near your due date you would be overlimit before your original payment posted, and then late on your minimum balance), etc. Truly putrid sick.
Most astonishing of all is a number the industry callss "NCL", or net credit loss, and while I am not at liberty to voluntarily divulge the extent of their dishonesty in hard numbers I would happily do so on the stand and under oath, and I may even have some corroborating documentation sitting around, namely one where I asked why they were continuing to publish an old, wrong number. The number usually runs at about 7.5 (5% in good times) of principle, and is recoverable by hiking interest rates and fee recovery so that the "net" loss is usually a positive number against unrecognized revenue, including interest. The published number was supposed to be 1.5B (public info) going into Q4 2008 but was actually twice that in audit at 2008 Q1's adjustments <<<AFTER>>> participating in due diligence. Yep. That's right. They lied, they got away with it.
I can and will tell you this, the number they dangled to wall street was absolutely and absurdly, if not criminally misstated. I can say that because . . . . .there was a daily advisory and status senior executive board meeting that I attended, Monday through Friday, for six months. I'm not going to advise a run on the bank because I am not speaking about their banking operation of course, but if you can dump any WaMu or Providian credit obligation you have you should do so as soon as possible and stop giving them money. They really DON'T need a handout. I can also speak to one other fact within their banking operation which is they don't have a secure network. Yes, that is what you think it means, starting with telnet, and onward to other mind boggling tunneling vulnerabilities. It is possible they may have resolved or fixed these issues since I stopped working for them but just as easily they likely have not.
About those balance coverage plans? They NEVER pay out. Ever. The fine print is not just one set of fine print. It is updated in written, mailed, emailed, and "posted" notices, and if you read the fine print even further there is probably no obligation that they even do that or else you agree to arbitration before tort, etc., in such an amount that you could not possibly affordd to eat anyway if you chose that path. More disgusting people and well planned tactics.
Last bit of news about these guys: their global banking and card systems are SCREWED. It starts with having non-technical project management managing technical processes AND change control. Time after time I watched banking and credit systems bomb overnight, several times a night, every night for a week sometimes, and just barely up in time offshore to not bobble U.S. markets. Truly by the skin of their teeth. They are run by amateurs and beaurocrats, are not documented internally, have three levels of outsourcing and routinely lose millions of dollars a day in unpublished downtime (technically in collection "float"). That's not to say that there aren't sincere hard working people there who do care about the things are, but the top of the food chain, and management in virtually every single department is utterly and profoundly incompetent to work anywhere else.
Ask me how I know. Seriously. If there EVER was an insider with vision to the incompetence and corruption inside that organization, it would be me given the task I was charged with doing there.
I cannot tell you the number of times I was there for meetings or in a loaner office when I heard people acting sympathetic off mute, then putting customers on hold and just mocking them, (something like this: "oh I am so sorry about that" **MUTE**: AND IT WOULD HURT YOU SO BAD TO MAKE A PAYMENT, LIKE YOU'D HAVE TO SKIP A MEAL OR SOMETHING **UNMUTE** okay, sir, we're not showing that we are able to lower your interest rate any time in the foreseeable future on our "offers" screen ... what, it's at 42%, well, sir, if you read your cardmember agreement, well no sir, we're showing that you involuntarily did not voluntarily not leave before the three month lead period and then you said it was because you had surgery and could not work and that was for a pre-existing condition so we are not obligated to pay **MUTE** WHY DON'T YOU SELL ONE OF YOUR CHILDREN AS A MEDICAL EXPERIMENT **unmute** etc.
I thought I was listening to a MadTV sketch.
I feel strangely lighter, like I just took a HUGE long overdue crap. Long story short, the fuckers are evil bordering on illegal and I can prove it.
-sui out
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