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FARRELL: Well, I think having LIHEAP funding right up front -- because I know some years it seems as though we get a portion, and it's kind of distributed, and then no one knows what's going to happen, and then maybe we get another portion that's distributed, and then no one knows what's going to happen.
And that becomes cumbersome on the fuel oil dealer accounting wise with the customer, because they don't know what's going to happen.
You know, another thing we're running into which is, of course, getting worse is we have our LIHEAP customer, and LIHEAP does a pretty good job for them. A lot of their fuel oil needs are met, and they also provide some repairs and equipment replacement if necessary.
The customer that I'm very concerned about is the customer who just falls right out of the range of LIHEAP, because there's absolutely nothing for that customer.
KERRY: Right.
FARRELL: They might make $20 a week too much, and they get absolutely nothing.
I mean, we have a customer right now who's an 80-year-old woman. She has Social Security, a very small pension, and she works 20 hours or 25 hours a week, believe it or not, at 80 years old at a supermarket chain in New England.
And she needs a new boiler. Her boiler is terribly inefficient. It's leaking, will not make it into the next heating season. We encouraged her to apply for fuel assistance. A lot of customers are reluctant because they figure that that's a wealthier program.
And a lot of your elderly and younger people feel kind of proud, but we tell them that they really need to be doing this. So we helped her. She got all her facts and figures. She makes something like $30 a week too much.
If she wasn't making that $30 a week, fuel assistance would replace her boiler, and she would be getting assistance with her fuel oil, electricity and...
KERRY: Why doesn't she cut back a couple hours?
FARRELL: Well, she could, and we recommended that to her, as a matter of fact. But she likes her job, and she -- you're on the line. And there are many of them like that.
KERRY: Sure, she's proud, and she's...
FARRELL: She's proud.
KERRY: ... enjoying independence.
FARRELL: I think she likes her job. The job is probably good for her, you know, gets her out of the house.
KERRY: I understand.
FARRELL: But there's no contingency for someone like her. We tried calling every other agency we can think of. There's no help out there.
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