Spooky Halloween story

[live love laugh]

I have been without phone service, courtesy of our friend AT&T, since last Wednesday.

No phone, no DSL, nada.

I get home and call for service and I'm told that it will take until MONDAY for a service person to come out. Thursday, I come home and there's an AT&T guy up a pole fixing the phones right next door. I ask him to fix my phones and he says he would. I look out the window and poof he disappeared--just like a ghost. :scared:

I call Friday and ask if there isn't SOMETHING they can do to restore my service sooner. They offer to transfer my phone lines to my cell phone (and run up my cell bill no less). :eyes: I ask for a call from a supervisor to voice my dissatisfaction. No call Friday, Saturday, Sunday, Monday.

Saturday, I look out the window, another guy is up another pole and I hurry to get outside to ask him to fix my phones. He's gone before I get out there.

Finally, it's Monday. I come home and my phone still is not working. I call again and ask why. They said because I was not home when they came. They didn't give me a time window to be home.

I ask for a supervisor or customer rep to call me back. They tell me that now I have to wait until WEDNESDAY to get the phone repaired.

I insist and as you can see based on the fact that I am posting this, they came today.

The guy who fixed the phone called back to confirm that the phone is working. He said they are "upgrading" (upgrade probably means ensuring all the wire taps are in place :sarcasm:) all the phones in my area so that cable TV can be ordered from the phone lines and that is why I was without service. He never had to come inside to do anything. They disconnected all the wires themselves and knew it.

I cannot believe any modern day company would put a customer through this kind of an ordeal. It seems that they assume that since people have cell phones they don't have to restore service in a reasonable amount of time.

This is what monopolization looks like. I imagine that pretty soon I will have to make an appointment to shop at Walmart. :sarcasm:

(P.S. Maybe AT&T read my DU posts and decided to "punish" me. I read something here recently that said that AT&T could arbitrarily cancel service of customers who make derogatory remarks about them. Well I may be cancelled now because all I can say is that AT&T is the worst fucking company in 'Murika.)

:grr:

[Der Blaue Engel]

1. I recently shitcanned AT&T and gave my phone service and DSL to Earthlink

Who knows, maybe they're not much better, but it made me feel good. Do you have any other carrier options in your area?

[live love laugh]

2. I don't have any other carrier options. I was thinking of Vonage but

you still need a land line for them. I am still smoldering from this experience. They are horrible.

[Der Blaue Engel]

3. I feel for you

They suck. I still have cell phone service with them and I'm trying to figure out whom to switch to.

[Chovexani]

4. AT&T is terrible

I was a happy Cingular customer, never ever had issues with my wireless service until AT&T bought them out. Now I don't even get reception in my apartment, I constantly get dropped calls...it's absolutely awful.

When I get the extra money to get out of my contract I'm switching to T-Mobile.

[1monster]

5. Demand, and don't take no for an answer, that they credit your account for every second you were

without service!

[live love laugh]

6. Oh they will credit my account. But this is not about money. I expect phone service

and I should get it. I will not stop until I talk their fucking ears off and somebody says more than "I'm sorry ma'am." I KNOW they are sorry. I want somebody to tell me that this won't ever happen to me or anybody else again.