GREENBACK (WATE) - Some Greenback families whose homes were damaged or destroyed by a tornado on March 23 are discovering hidden costs for rented equipment even though it's missing.
Frances Mulkey's family contacted 6 On Your Side after they called their satellite carrier, DIRECTV, and tried to disconnect service. They were surprised by the response.
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Three days after the tornado, Jerry called the company to disconnect service since his grandmother won't be returning to her Greenback neighborhood.
"They were wanting a $120 early termination fee, then $50 a box if we couldn't, if we didn't return the boxes," Jerry said.
"It's ridiculous," Melody said. "It's ridiculous. I understand they have processes, but there needs to be an exception process put in place."
http://www.wate.com/story/14351266/satellite-tv-company-questions-contract-after-tornado-wipes-out-womans-home