There oughta be a law!!!! (Xfinity/Comcast)

[LAS14]

There ought to be a law against requiring that a person needing support has a smart phone. Really, not just a turn of phrase.

I've always dreaded having to call for Xfinity support, but today beat all. I got on with their horrible telephone menu and ended up being told a text had been sent to the phone on file. I tried four times, yelling Agent, Agent, Agent, at all possible points. That used to work and this time the menu lady acted like it was working, but what she meant was a text was being sent.

What if I had no cell phone service??????????

There truly ought to be a law. Is there any activity around on this issue?

AND THEN!!! There oughta be a law against menus that have no "other" option. When I finally gave up and went to my flip phone to respond to the text I got into a nightmare of menus that had NO CONNECTION TO MY PROBLEM!!!

Fortunately, I unplugged everything and waited five minutes and plugged it back in and that fixed it. But what if it hadn't????????

[hlthe2b]

1. I've been dealing with something equally ridiculous with AT&T service, but Comcast is THE WORST...

It is like someone with a demonic bent set forth to devise the worst, most frustrating, and anger-inducing ineffectual customer service system possible. Well, they succeeded. I normally have low normal blood pressure. After a day dealing with them (Comcast)? I'm about to blow an aneurysm.

[LAS14]

5. Beautifully articulated!! Quotable!! nt

[ProfessorGAC]

13. Agreed!

On top of that, the system encourages us to go on line for a tech support chat, and that system is a bot with a look up table.
Navigating that until it opens a live chat is torturous. And, it might take 15 minutes for a live agent to log in.
I was called to report an outage. Never got through. I reported it on line. By the time the outage showed up on the map, it had been corrected 15 minutes before.
For what we pay them each month, nothing should ever go wrong.

[hunter]

16. Comcast exists to make AT&T look better.

That's life in my U.S.A..

[Mad_Machine76]

2. I feel your pain

I HATE dealing with automated menus!!!! I just want to talk to a real life person!

[rsdsharp]

3. There seems to be an assumption that all phones are smart.

I’ve had businesses I’m e-mailing, try to send a security code to my land line.

[grumpyduck]

9. I sometimes think that all these systems are created by wet-behind-the-ears

nerds who haven't lived in the real world and couldn't carry on a conversation in person if their lives depended on it. And their supervisors and managers are no better, fueled by "cost-cutting measures."

I just hope the same thing happens to them sometimes.

[Mariana]

4. Cancel the service. Seriously. nt.

[LAS14]

6. And the alternative is????? nt

[Torchlight]

7. My provider told me my flip phone would stop working soon

so I finally broke down and purchased a cheap $75 smart phone in August.

Felt a bit put out by being coerced into it, but I guess it's one of those first world problems we sometimes give more weight to than it really earned.

[LisaL]

8. Yep.

Sometimes it's very hard to figure out how to get through the automate to a real person.

[Earth-shine]

11. When I have a problem with Xfinity, I go to one of their service centers.

You might have to wait an hour or so, but you get personal face-to-face service.

In today's political climate, I doubt any such laws could be passed.

[madamesilverspurs]

12. Comcast/Xfinity is the reason I have a pre-paid phone.

They kept pushing for me to bundle, and I kept refusing. The last time I spoke with a live person at Comcast it was about a repair issue; when that got resolved, she started the sales pitch and I told her that I would not buy the bundle. She asked why I was reluctant and I told her that as often as the service is interrupted I couldn't risk having all my means of communication down at the same time; she said something like 'okay, that makes sense'. Given that opening I asked why I was required to pay for dozens of sports stations that I never watch, while they keep cutting off channels I do watch without notice and raising my bill in the process. She ignored the question and asked if there was any more repair issue, then thanked me for calling and hung up.

A while back I needed to replace their remote, so I drove the few blocks to their service center. There was a sign on the door advising that "to better serve you we have relocated" -- to a town an hour away.


.

[vanlassie]

14. Last year at this same time (Thanksgiving) I got involved in

In a series of calls in which I noted over ten agent’s names and logged a total of eleven hours. I’m not proud of this. I should have cut my losses. Comcast should be disbanded. It’s out of control.

[sarcasmo]

15. Check out the website gethuman.com

https://gethuman.com/

[LAS14]

17. Thanks! I'm making a note of this. nt