Comcast has the worst customer service in the history of the world

[questionseverything]

They are going to take wmbd off the air, it’s a free channel I watch a lot, I tried to call to complain and after 20 minutes and never getting a person to talk to, they hung up. My cable/ internet bill is over $230/ month but I can’t get a live person to listen to me for two minutes to make a simple request.

My kids all say I should start streaming stuff because it’s easy and cheap, Comcast service is so bad maybe I will try to learn.

[skylucy]

1. I agree with you totally. We have Comcast but they drive me crazy.

[ProfessorGAC]

2. Really Changed In The Last 5 or 6 Years

We've been a customer for over 35 years.
Customer service was excellent for the vast majority of that time.
After 30ish years, they went to the bot driven thing where you can't even talk to a real person until you jump through technical hoops. Then, there the 20 minute wait.
Then, the CS person has a script they must follow doing steps I know won't accomplish anything.
It went from excellent to enormously frustrating in what seemed the blink of an eye.

[Mad_Machine76]

24. +1000

[Boxerfan]

3. They had a monopoly in my area-went to over the air TV & streaming

Don't miss the cable a single bit. Get yer kids to help!

[LiberalFighter]

4. I canceled cable with them but kept the internet.

I already had DirecTv for tv so no reason to have Comcast for that.

[Deuxcents]

5. I have Comcast/ Infinity..whatever.. basic cable from my HOA

They are a monopoly here. I pay thru my fees.

[JohnSJ]

6. In the history of the world? I hear Twitter customer service is working for the number one spot

[Dan]

7. Can I say this?

Roku…

[vanlassie]

8. Comcast is massively worse than any other

customer service in the world. Just shit.

[sinkingfeeling]

9. They are the pits.

[NQAS]

10. They're not alone

QuickBooks. Took me 15 minutes to find a link to a live chat - not a human. Once I got a hundred, service was great. But finding a way to get there? Nope.

DHL. Same thing. Couldn’t find the live chat link because I was looking for a phone number. No phone number. Only live chat.

E-commerce. Shopify and Shipstation. Again, contact link is buried deep, and they want you to look for your answers in the faq and the community.

Google. Can’t get to the google store because it doesn’t recognize my computer. No human. Email. Still can’t connect to the google play App Store.

The trend is definitely toward giant fuck yous. There are a few that are good, though, and it’s a shock every time it does happen.

[Deuxcents]

11. Personally.. I'm not happy my fees go to religious stations like Swaggert n the x of Tammy Faye.. ca

Or fancy knives n cheap jewelry n 80% of other stations. I do like History channel..Animal channel. 3 PBS stations, National Geographic n can only watch one station at a time so. Until I can do better.. I’m open for suggestions

[Archae]

12. A guy I know in Baltimore had a fun experience with them.

Having 9 appointments set up to get cable, and all 9 times nobody showed up.

The guy lives in Georgia now.

Now he cusses at DirectTV.

[DemocraticPatriot]

13. I had to cancel my deceased father's Comcast account,

2 years ago. I had continued to pay it for a few months after his death, to keep the services going--- but the contract was never with me...


Of course, when I finally contacted them to cancel it (as I was moving away and did not wish to continue the services), OF COURSE the 'service representative' was talking to me from India-- and could not seem to grasp the fact that the existing contract was with a person who was now dead.... lol

He finally understood, after the 3rd time that I told him, that he could not threaten someone with "violating the contract" who had already been in the grave, for several months.... lol

[Archae]

14. I think you man "deceased."

Spill chucker?

[DemocraticPatriot]

16. Drunk. LOL

Fixed it.

'Deceased' is not a word I ever had to use so much.... but I recognized the flaw after I posted it... lol

but I suppose dad was somewhat 'diseased' also, when he died...

[DemocraticPatriot]

15. Sort of reminds me of 20 years ago, when I chose to cancel "America Online",

and the service rep was obviously Indian---

part of my reason was for A.O.'s accomodation with the Bush administration
giving them search results and violating the privacy of their customers---
I cited that reason to the service representative when I cancelled the account.

[RobinA]

21. We Had This Insane

problem when my Grandmother died. Additionally, my Grandmother had had cable since it was invented because she lived in a place where reception was always bad. Cable was a godsend. When she died, they wouldn't turn the service off until she returned a piece of equipment that was listed as being in her possession from the 80's. Naturally, no one knew a thing about it. I don't know how it was eventually resolved. Maybe the people who live there now, one of her grandchildren and his family, just took over the account.

My BIL had a similar problem getting his deceased mother's T-Mobile account closed. It took one entire year.

[RANDYWILDMAN]

17. had a similar situation

didn't really mind cutting the cord from them at all. I promise you will feel better when you do

[hlthe2b]

18. Calling Comcast will raise your BP for six months thereafter...

If I HAVE to deal with them, I make an appointment and go to one of their stores, and once there ask the "check-in" person to let me see the supervisor or one of the most experienced representatives because the issue is a bit complicated. If you overwhelm them with politeness, they usually will do so and it is much harder for someone to be a total ass and refuse to try to solve your problem IN PERSON.

I'm sure eventually, these stores will try to stop people coming in with issues and restrict their services to selling new devices and services only, but for now, it has worked.

[RobinA]

22. You're Right

about the blood pressure. If I have to call Comcast or Verizon I have to ask myself if I am in the mental place where I can handle it. I normally call from work, since I work business hours, and I fear one day I might destroy my office after an episode with them. It always leaves me with the desire to smash things.

Once I had an extended situation where I had to deal with both of them, Verizon was forcing us onto fiberoptic cable, and I think I still have PTSD from that 2 weeks in hell.

[dembotoz]

19. I canceled my ATT last night and the process went rather well

switched to t moble.....omg cheaper Home internet.....use roku and sling for tv

I was surprised actually

[48656c6c6f20]

20. Yes but they're trying to be #1 in the universe

So they have a way to go yet.

[melm00se]

23. 6 of the bottom 10

https://www.statista.com/statistics/657936/companies-with-worst-customer-service-us/

Are telecommunication companies.

[Hotler]

25. there is a banner across the login page that phone service is out and has been for awhile.

They say third party problems. Try their online chat, it's a better work around. But yeah, they suck.

[hlthe2b]

27. Online chat better? Oh my. Not in my experience...

They try to manage a dozen or so calls at once, get confused, long pauses in between and then regurgitate from some manual (as they likewise do from their call center) information that they merely have to hit a macro to display, but which has NOTHING whatsoever to do with your issue. And it is impossible to get a manager or someone more experienced to enter the cat.

As bad as the phone "customer service" lines are, that, for me, is even worse.

[Sympthsical]

26. My Comcast bill is $60/month

Have the fastest connection they offer.

Then I just mix in streaming. HBO, Disney, Netflix, and Amazon Prime. I don't count Amazon, since I was paying for it anyway (also student discount, woo). So, that's $41/month on streaming.

Everything else I just supplement here and there as desired.

You are wildly overpaying.