Happy Holidays from Customer Service

[Budi]

Link to tweet

[OAITW r.2.0]

1. That's really good.

I've used some of those same verbal gambits. And I will bet all of the service folks were probably thinking exactly how this guy switches gears....... but always managed to keep the discourse civil. I recognize the stress that instore employees must have with anti-maskers/anti-vaxxers/other ignorant assholes. I wear my mask and thank them. Just the way I would want to be treated/

An interesting customer service call for me today. I ordered a set of truck racks today from Lowe's. They had 1 set in stock in Bangor, ME - scheduled for delivery. When I saw the freight charge it was $80.00. Phone call needed. Easy to talk with a human CS rep. And I had an excellent dialogue with the person who picked up. He resolved the open issues in 2 minutes and asked if I'd take a poll, Sure! Gave him a 10 and left a vocal recording on how well the problem was resolved and was delighted with the interaction.

And changed to instore pick-up (35 mile trip, 1 way).....bonus, I am 5 minutes away from son's place. Sweet.

[Budi]

2. I'm sure I'd sound like this guy half way thru black friday.

See. ⬇️⬇️⬇️ THIS is the way it should be handled.
Good to know this kind of interaction hasn't disappeared with our political divide.
People are stiill decent folk.


👍
"Phone call needed. Easy to talk with a human CS rep. And I had an excellent dialogue with the person who picked up. He resolved the open issues in 2 minutes and asked if I'd take a poll, Sure! Gave him a 10 and left a vocal recording on how well the problem was resolved and was delighted with the interaction.

And changed to instore pick-up (35 mile trip, 1 way).....bonus, I am 5 minutes away from son's place. Sweet."

[FirstLight]

3. LMAO

retail and service all in one man...

Love these comebacks, need to write them down and practice them!

[OAITW r.2.0]

4. He should add "What you are saying" and "What I am thinking" to this

splendid short video that distills the essence of our shared reality.

[Skittles]

5. I love that guy